Dutch-Speaking FinTech Support Advisor | Bulgaria

Mercier Consultancy Group; United States; Remote; USD 23,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

Training on FinTech

Health insurance

Relocation package

Performance bonus

Career progression

Job summary

Mercier Consultancy Group in Bulgaria is seeking a Dutch-speaking Advisor for an Online Payment Platform in the FinTech sector. You will provide expert support to users, handle account management and payment inquiries, and ensure secure, compliant platform operations.

The role requires native or fluent Dutch, readiness to relocate, and a EU passport or right to work in Bulgaria. The company offers fully paid training, relocation support, health insurance, a competitive monthly salary, and strong

Qualifications

• Native Dutch (spoken and written) is mandatory.
• Valid EU passport or right to work in Bulgaria.
• Readiness to relocate to Bulgaria.

Responsibilities

• Provide world-class support to users of a leading digital payment ecosystem within the FinTech industry.
• Assist clients with secure account management, transaction inquiries, and troubleshooting payment gateway issues.
• Maintain high levels of security and compliance protocols as expected in the modern FinTech landscape.
• Effectively translate complex financial payment solutions into clear, accessible guidance for Dutch-speaking customers.
• Identify and elevate critical system errors to technical teams to ensure seamless platform operations.
• Build long-term trust with users by providing empathetic, accurate, and professional communication.
• Contribute to the ongoing refinement of internal support processes to enhance customer satisfaction scores.
• Strong passion for the FinTech industry and digital payment innovation.
• Excellent communication skills with the ability to handle technical financial queries professionally.
• Customer-centric mindset with previous experience in service-oriented roles.
• Readiness to relocate for this exciting Dutch Speaking Advisor for Online Payment Platform position in Bulgaria.

Skills

Dutch language

Communication skills

Customer service experience

Relocation willingness

Job description

Mercier Consultancy Group in Bulgaria is seeking a Dutch-speaking Advisor for an Online Payment Platform in the FinTech sector. You will provide expert support to users, handle account management and payment inquiries, and ensure secure, compliant platform operations.

The role requires native or fluent Dutch, readiness to relocate, and a EU passport or right to work in Bulgaria. The company offers fully paid training, relocation support, health insurance, a competitive monthly salary, and strong