Dutch-Speaking Electronics Tech Support Specialist

Mercier Consultancy Group; Town of Belgium (WI); On-site; USD 34,000 - 49,000; Full time

Benefits offered by this job

Competitive salary

Thirteenth salary

Fourteenth salary

Training

Health insurance

Relocation package

Performance bonus

Career growth

Job summary

Mercier Consultancy Group is seeking Dutch-speaking Customer Experts to join our team in Athens, Greece. You will provide high-level technical support for leading consumer electronics products, assisting customers via phone, email, and live chat, and educating users on latest features.

The role requires relocation to Greece and a dedicated, customer-focused approach in a fast-paced, multicultural environment.

Qualifications

• Native or fluent Dutch is mandatory (spoken and written).
• Exceptional communication skills and a customer-centric mindset.
• Interest in consumer electronics and new technologies.

Responsibilities

• Provide high-level technical support and troubleshooting for consumer electronics products.
• Handle customer inquiries via phone, email, and live chat to maintain brand excellence.
• Educate users on features, updates, and specifications of the electronics portfolio.
• Resolve technical issues efficiently to maintain high customer satisfaction.
• Maintain accurate records of interactions in the CRM system.
• Collaborate with cross-functional teams to resolve complex hardware/software issues.

Skills

Dutch fluency

Communication skills

Customer-centric

Multicultural environment

Job description

Mercier Consultancy Group is seeking Dutch-speaking Customer Experts to join our team in Athens, Greece. You will provide high-level technical support for leading consumer electronics products, assisting customers via phone, email, and live chat, and educating users on latest features.

The role requires relocation to Greece and a dedicated, customer-focused approach in a fast-paced, multicultural environment.