Dutch-Speaking Customer Expert — Greece Relocation

Mercier Consultancy Group; United States; Remote; USD 33,000 - 43,000; Full time

Benefits offered by this job

Fully Paid Relocation

Fully Paid Training

Health Insurance

13th & 14th salaries

Performance Bonus

Career development opportunities

Job summary

Mercier Consultancy Group in Greece is seeking a Dutch-speaking Customer Expert for bol, a premier online retail platform. You will handle inbound and outbound communications via phone, email, and chat, assist with orders, returns, and account inquiries, and collaborate with international teams to optimize service workflows.

The role requires native or fluent Dutch, strong communication, and digital literacy. A valid EU passport is mandatory, and relocation to Greece is expected.

Qualifications

• Native or fluent Dutch (spoken and written).
• Strong communication and problem-solving abilities.
• High digital literacy and ability to navigate online retail tools.
• Experience in retail or customer service is desirable.

Responsibilities

• Provide customer support for bol via phone, email, and chat.
• Assist customers with order tracking, returns, and online navigation.
• Resolve inquiries about product specifications and account management.
• Maintain high customer satisfaction and support e-commerce brand reputation.
• Collaborate with international teams to optimize service workflows.

Skills

Dutch language

Communication

Problem solving

Digital literacy

Customer service

Job description

Mercier Consultancy Group in Greece is seeking a Dutch-speaking Customer Expert for bol, a premier online retail platform. You will handle inbound and outbound communications via phone, email, and chat, assist with orders, returns, and account inquiries, and collaborate with international teams to optimize service workflows.

The role requires native or fluent Dutch, strong communication, and digital literacy. A valid EU passport is mandatory, and relocation to Greece is expected.