Durable Medical Equipment Coordinator (Evening Shift)

Kaiser Permanente; Renton (WA); On-site; USD 55,000 - 75,000; Full time

Job summary

Kaiser Permanente in Washington state seeks a DME Services Coordinator to administer DME, home oxygen, respiratory services, and prosthetic devices for eligible members. Coordinate, approve, and pay for services while ensuring compliance with Medicare guidelines.

Negotiate prices with vendors, coordinate equipment delivery, and support care teams. Strong problem solving and knowledge of benefit structures are essential.

Qualifications

• Minimum five (5) years of health care experience including referral processing and working with the public.
• Minimum two (2) years of experience using on-line computer systems.
• Associates degree OR two (2) years of experience in a directly related field.
• High School Diploma OR GED required.

Responsibilities

• Review, verify need, and authorize or deny patient care staff initiated DME referrals.
• Negotiate case-specific prices with DME vendors and coordinate equipment delivery.
• Determine member eligibility for DME services and interpret benefit limitations.
• Process DME claims and authorize reimbursement per guidelines.
• Educate members and providers on DME processes and CMN completion.
• Maintain knowledge of Medicare regulations and related guidelines.

Skills

Communication skills

Negotiation

Problem solving

Education

Associates degree

High School Diploma or GED

Tools

MS Word

Excel

Job description

MON-FRI MAY INCLUDE WEEKENDS

Job Summary

Administer the provision of Durable Medical Equipment (DME), home oxygen and respiratory services, and prosthetic and orthotic devices for eligible Health Plan Members. Coordinate, approve and pay for services. Review orders for compliance and renewal. Assure adherence to billing instructions, billing limitations and other guidelines established by Kaiser Foundation Health Plan of Washington and Medicare. Negotiate prices with DME providers and vendors on an ad hoc basis with specific case.

Essential Responsibilities

• Review, verify need, and authorize or deny patient care staff initiated DME referrals. Communicate and collaborate with referring provider regarding appropriateness and completeness of request. Identify special or unusual orders for high cost equipment. Assist HLNs with utilization management decision and describe cost saving alternatives. Approve and coordinate equipment requests by review of patient records and/or discussion with HLNs, Respiratory Therapists, or medical advisor as appropriated. Negotiate case-specific prices with DME vendors when appropriate. Coordinate appropriate equipment delivery or pickup with contracted vendors, via FAX or telephone. Determine urgency of delivery based on medical need. Enter and process selected patient medical information into RMS to produce vendor authorization, provide computer generated statistical data regarding KFHPW DME liabilities, and to allow reimbursement for services.
• Communicate and negotiate acceptable resolutions to conflicts with Health Plan members, WPMG providers, patent care staff, and vendors. Problems solve complex consumer issues regarding patient care. Review and determine the continued need for equipment based on cost effectiveness, duration of use, diagnosis, and prognosis of patient via physician or other patient care staff. Determine continuation of rental versus purchase of equipment based on the medical needs of the patient, and cost effectiveness. Maintain automated system to identify expiration of referrals for DME. Coordinate care prior to expiration date of referral.
• Determine member eligibility for DME services. Provide detailed information to enable clarification of benefit limitations, and interpretation of Service Agreements. Recommend cases for consideration of benefit exceptions for DME. Interpret and maintain knowledge of current Medicare guidelines and other regulatory requirements. Interface regularly with Medicare experts to stay current on Medicare benefits. Research with Medicare and the community for evolving standards with regard to the provision of DME, recommending appropriate course of action. Develop and maintain relationships with Provider Relations Medical Supplies Services Manager.
• Analyze and process DME claims for reimbursement received from members, various KFHPW departments, or other sources. Investigate the reasons for these claims; determine appropriate reimbursement or finial for services/equipment. Scrutinize invoice charges against vendor price lists, and Medicare allowable guidelines. Authorize appropriate reimbursement. Identify patient requested service upgrades and manage them appropriately. Act as a liaison with DME vendors to help negotiate services for patients without DME coverage.
• Educate members, an implement in -service orientations for KFHPW providers, and other patient care staff as to current DME processes, including the completion of the Certificate of Medical Necessity (CMN). Identify areas in need of process improvement and initiate improvement. Develop the process and manage the administration of the CMN.

Basic Qualifications

Experience

• Minimum five (5) years of health care experience including referral processing and working with the public, with emphasis on problem solving and conflict resolution.
• Minimum two (2) years of experience using on-line computer systems.

Education

• Associates degree OR two (2) years of experience in a directly related field.
• High School Diploma OR General Education Development (GED) required.

License, Certification, Registration

• N/A

Additional Requirements

• Computer skills in Windows environment including MS Word and Excel; and Kaiser Foundation Health Plan of WA applications.
• Communication and interpersonal skills.
• Working knowledge of Health Plan benefits and policies and medical terminology.
• Basic understanding of Medicare regulations, particularly those pertaining to the provision of Part B services.

Preferred Qualifications

• Three (3) years of progressive experience in a health care setting or related field.
• Kaiser Foundation Health Plan of WA work experience.
• Experience with DME vendors.
• Referrals and claims experience.
• Bachelors degree in health care related field.