Dunkin' Assistant Restaurant Manager

Dunkin'; Hinsdale (NH); On-site; USD 42,000 - 56,000; Full time

Job summary

Dunkin' is seeking an Assistant Manager to support Restaurant Manager in Hinsdale, NH. You will lead and train the team, uphold Dunkin' brand standards, and drive guest satisfaction while ensuring operations citywide meet safety and policy requirements.

You will coordinate product rollouts, monitor guest feedback, and manage staffing and cash handling to help optimize profitability and guest experience in a fast-paced setting.

Qualifications

• Experience leading restaurant teams.
• Ability to train staff and manage shifts.
• Strong consumer focus and adherence to brand standards.

Responsibilities

• Lead team meetings and provide training to restaurant staff.
• Ensure Brand standards, recipes and systems are executed.
• Create a guest focused culture in the restaurant and review guest feedback.
• Communicate restaurant priorities, goals and results to team members.
• Coordinate new product rollouts including training, marketing and sampling.
• Maintain a safe, secure, and healthy environment by enforcing safety and sanitation rules.
• Manage weekly labor schedule to meet guest demand and service standards.
• Oversee cash handling and ensure adherence to cash management policies.

Skills

Leadership

Training

Guest focus

Cash handling

Tools

POS systems

Job description

Position Title: Assistant ManagerFranchise Organization: Sagris Enterprises ManagementReports To: Restaurant Manager/Multi-Unit ManagerOverviewAn Assistant Manager is generally responsible for providing strong, positive assistance and leadership to his/her team to deliver great and friendly guest experiences, operational excellence and for helping to build profitable top-line sales of a single restaurant. They are responsible for assisting the Restaurant Manager in the overall operation of the restaurant according to Dunkin’ standards, franchisee policies and procedures and in compliance with all applicable laws.Responsibilities Include:Able to perform all responsibilities of restaurant team membersLead team meetingsProvide training to restaurant team membersEnsure Brand standards, recipes and systems are executedCreate and maintain a guest focused culture in the restaurantReview guest feedback results and implement action plans to drive improvementCommunicates restaurant priorities, goals and results to restaurant team membersExecute new product rollouts including training, marketing and samplingMaintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable lawsControl costs to help maximize profitabilityCompletion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standardsCompletion of DCP and other vendor ordersConduct self-assessments and corresponding action plansEnsure restaurant budget is met as determined by FranchiseeManages cash over/short in restaurant and ensures team members are following the cash management policiesEngages with Dunkin’ Brands Field Operations team as appropriateManagement Responsibilities Include:Recruit, hire, onboard and develop restaurant team membersPlan, monitor, appraise and review employee performanceCoach restaurant team members to drive sales, improve profitability and guest satisfactionKey CompetenciesStrong analytical skills and business understandingWorks well with others in a fun, fast-paced team environmentOn time, demonstrates honesty and a positive attitudeWillingness to learn and embrace changeAbility to train and develop a teamGuest focusedTime ManagementProblem solvingMotivating others2026 DD IP Holder LLC. All rights reserved. This template is provided to Dunkin’ franchisees to help them design human resource programs for their employees. Franchisees are not required to use it and remain solely responsible for designing and implementing their own human resource programs, running their day to day operations, and for complying with all applicable laws.