Dunkin' Assistant Restaurant Manager

Dunkin'; Keene (NH); On-site; USD 38,000 - 48,000; Full time

Job summary

Dunkin' in Keene, NH is seeking an Assistant Manager to provide strong leadership and drive guest experiences. You will support the Restaurant Manager in daily operations, lead team meetings, and train staff to uphold Dunkin' standards and safety policies.

You will review guest feedback, implement improvements, and help manage costs and labor. This role emphasizes teamwork, adaptability, and coaching to boost sales and customer satisfaction.

Qualifications

• Leadership and team management experience.
• Ability to lead team meetings and train staff.
• Strong guest service mindset and operational awareness.
• Proven problem solving and decision-making abilities.
• Excellent time management and adaptability.

Responsibilities

• Lead team meetings and provide training to restaurant team members.
• Ensure Brand standards, recipes and systems are executed.
• Create and maintain a guest-focused culture in the restaurant.
• Review guest feedback and implement action plans to drive improvement.
• Communicate restaurant priorities, goals and results to team members.
• Execute new product rollouts including training, marketing and sampling.
• Maintain safety, sanitation and compliance with laws and policies.
• Control costs to maximize profitability and assist with budget adherence.
• Plan weekly labor schedules to meet demand and service standards.
• Manage cash over/short and enforce cash handling policies.
• Recruit, hire, onboard and develop restaurant team members.
• Coach staff to drive sales, profitability and guest satisfaction.

Skills

Leadership

Teamwork

Adaptability

Time management

Problem solving

Guest focus

Analytical skills

Integrity

Job description

Position Title: Assistant ManagerFranchise Organization: Sagris Enterprises ManagementReports To: Restaurant Manager/Multi-Unit ManagerOverviewAn Assistant Manager is generally responsible for providing strong, positive assistance and leadership to his/her team to deliver great and friendly guest experiences, operational excellence and for helping to build profitable top-line sales of a single restaurant. They are responsible for assisting the Restaurant Manager in the overall operation of the restaurant according to Dunkin’ standards, franchisee policies and procedures and in compliance with all applicable laws.Responsibilities Include:Able to perform all responsibilities of restaurant team membersLead team meetingsProvide training to restaurant team membersEnsure Brand standards, recipes and systems are executedCreate and maintain a guest focused culture in the restaurantReview guest feedback results and implement action plans to drive improvementCommunicates restaurant priorities, goals and results to restaurant team membersExecute new product rollouts including training, marketing and samplingMaintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable lawsControl costs to help maximize profitabilityCompletion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standardsCompletion of DCP and other vendor ordersConduct self-assessments and corresponding action plansEnsure restaurant budget is met as determined by FranchiseeManages cash over/short in restaurant and ensures team members are following the cash management policiesEngages with Dunkin’ Brands Field Operations team as appropriateManagement Responsibilities Include:Recruit, hire, onboard and develop restaurant team membersPlan, monitor, appraise and review employee performanceCoach restaurant team members to drive sales, improve profitability and guest satisfactionKey CompetenciesStrong analytical skills and business understandingWorks well with others in a fun, fast-paced team environmentOn time, demonstrates honesty and a positive attitudeWillingness to learn and embrace changeAbility to train and develop a teamGuest focusedTime ManagementProblem solvingMotivating others2026 DD IP Holder LLC. All rights reserved. This template is provided to Dunkin’ franchisees to help them design human resource programs for their employees. Franchisees are not required to use it and remain solely responsible for designing and implementing their own human resource programs, running their day to day operations, and for complying with all applicable laws.