Dunkin Assistant Restaurant Manager

Dunkin'; City of Rochester (NY); Sur place; USD 42 000 - 58 000; Plein temps

Résumé du poste

Dunkin' in Rochester, NY is seeking an Assistant Restaurant Manager to support the Restaurant Manager, shift leaders and team. You will perform duties of the Restaurant Manager in their absence, lead daily operations, and help deliver great guest experiences while upholding Dunkin' standards.

You will train and develop staff, manage floor operations, monitor safety and sanitation, review guest feedback, assist with scheduling, cost control and inventory, and participate in new product rollouts.

Qualifications

• Basic computer skills.
• Fluent in spoken and written English.
• Basic math and financial management.
• Previous leadership experience in retail, restaurant or hospitality.

Responsabilités

• Lead team meetings with the Restaurant Manager and oversee staff.
• Oversee Brand Training Programs, schedule, train, validate and certify team and shift leads.
• Ensure Brand standards, recipes and systems are executed.
• Create a guest-focused culture and address guest feedback.
• Assist with new product rollouts, training, marketing and sampling where applicable.
• Execute POS/instore setup per Brand standards; maintain safety and sanitation compliance.
• Assist with inventory, labor scheduling and staff deployment.
• Support the Restaurant Manager with budget adherence and cash handling.
• Engage with Field Operations as appropriate.

Connaissances

Leadership

Customer service

Communication

Time management

Training & development

Problem solving

Fluent English

Basic math/financials

Basic computer skills

Description du poste

Overview:An Assistant Restaurant Manager is generally responsible for supporting the Restaurant Manager, Shift leaders and Team.They perform all duties of the Restaurant Manager in their absence. Primary duties generally include floor operations, and Brand Training programs. Generally responsible for providing strong, positive leadership to his/ her team to deliver great friendly guest experiences, operational excellence and for helping to build profitable top line sales of a single restaurant. They support the Restaurant Manager in the overall operation of the restaurant according to Dunkin’ standards, franchisee policies and procedures and in compliance with all applicable laws.Responsibilities Include:Able to perform all responsibilities of restaurant team membersLead team meetings, along with Restaurant ManagerOversee Brand Training Programs, schedule, train, validate, certify team and shift lead staffEnsure Brand standards, recipes and systems are executedCreate and maintain a guest focused culture in the restaurantReview guest feedback results and implement action plans to drive improvementCommunicates restaurant priorities, goals and results to restaurant team membersExecute along with RM, new product rollouts including training, marketing and sampling where applicableExecution of Point of Purchase instore set up per Brand standardsMaintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable lawsControl costs to help maximize profitabilityCompletion of inventory on a periodic basis as determined by FranchiseeSupport RM in completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standardsSupport RM in assigning staff and deploymentSupport to RM in completion of supplier and other vendor ordersConduct self-assessments and corresponding action plansEnsure restaurant budget is met as determined by FranchiseeManages cash over/short in restaurant and ensures team members are following franchisee’s cash management policiesEngages with Dunkin’ Brands Field Operations team as appropriateManagement Responsibilities Include:Recruit, hire, onboard and develop restaurant team membersAssist team and shift lead performance appraisal processCoach restaurant team members to drive sales, improve profitability and guest satisfactionEducation/Experience:Basic computer skillsFluent in spoken and written EnglishBasic math and financial managementPrevious leadership experience in retail, restaurant or hospitalityKey Competencies:Good analytical skills and business acumenWorks well with others in a fun fast paced team environmentOntime, demonstrates honesty and positive attitudeWillingness to learn and embrace changeAbility to train and develop a teamGuest focusedTime ManagementProblem solvingMotivating othersPhysical Demands/Working Conditions:Standing on feetRepetitive motion including bending, stooping and reachingLifting packages (if applicable)Wearing a headset (if applicable)Working in a small spaceEach franchise organization is an independent employer and thus responsible for making its own recruiting, hiring, and employment-related decisions. Specific employment-related questions should be directed to your franchise organization’s legal counsel or other professional advisor.