Ductless and VRF Technical Service Manager

Carrier; United States; On-site; USD 95,000 - 135,000; Full time

Job summary

Carrier is seeking a South Central & Southeastern US Technical Service Manager to lead VRF/Ductless field support and training across the region. The role focuses on pre- and post-sales technical assistance, customer satisfaction, and collaboration with distributors, contractors, and end-users.

Ideal candidates have a 4+ year VRF/Ductless background with a Bachelor's degree or 7+ years of field experience, and the ability to travel up to 75% of the year.

Qualifications

• Bachelor's degree with 4+ years VRF/Ductless field experience, or 7+ years VRF/Ductless field experience.
• Valid driver's license and clean driving record.
• Quiet remote space with high-speed internet to work from when not traveling.

Responsibilities

• Provide troubleshooting assistance to Direct Sales and Distributor customers and Carrier offices in assigned territory.
• Conduct multi-day hands-on VRF installation and service training for contractors and other technical service managers.
• Develop training materials for technical meetings and distributor events.
• Provide onsite Jobsite assistance for installation, troubleshooting, and start up; coordinate warranty issues.
• Track and report monthly expenses and support corporate policies and initiatives.

Skills

VRF/Ductless experience

Troubleshooting

Training / Presentation

Communication skills

Travel willingness

Education

Bachelor's degree in VRF/Ductless field

Tools

Microsoft Office

Job description

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

The Ductless/Variable Refrigerant Flow (VRF) South Central & southeastern US Technical Service Manager

will be responsible for providing technical field support and training for Ductless and VRF products and ancillary products marketed and sold in the northeast US. This position is responsible for pre-and post-sales technical support and training to both internal (Carrier) and external (distributor, contractor and end-user) customers. This position will have a high level of interaction with internal/external customers for training and problem resolution. This position is responsible for assuring customer product satisfaction by working with internal/external customers to coordinate warranty-related issues, training issues, equipment start-up, controls integration, and service-related issues. Occasional travel throughout North America will be required.

General Responsibilities

• Provide troubleshooting assistance to Direct Sales and Independent Distribution customers, and Carrier Commercial Service offices via phone, electronic communication, and job site visits in assigned territory.
• Support the problem resolution group and other internal customers in gathering and providing data relevant to solving technical issues.
• Conduct multi-day hands-on technical installation and service training for contractors and other technical service managers, focusing on system overview, installation, commissioning, start-up, troubleshooting, and controls
• Develop training materials to present at technical meetings and distributor/dealer events.
• Provide onsite Jobsite assistance for installation, troubleshooting, and start up. Work closely with factories and product managers to refine and enhance the product offering to best support contractors' needs and simplify technical service processes
• Use system software to start-up and troubleshoot projects
• Negotiate and process all open disputed warranty claims on a regular basis for distributor, Direct Sales, and Carrier Commercial Service office and Independent Distribution.
• Support and implement corporate policies and objectives, including ethics, The Carrier Way, and other quality initiatives.
• Track and report monthly expenses

Level of Responsibility

• Responsible for several components of the project or a complex component of a larger project
• Contributes to their team or department by applying their knowledge of one or more functional areas
• Fully developed professional able to work without direct guidance or daily direction from others
• Has in-depth technical knowledge and communications skills required of the discipline and role

Required Qualifications

• Bachelor's degree with 4+ years of VRF or Ductless field experience, OR 7+ years of VRF or Ductless field experience.
• Valid driver's license and clean driving record.
• Able and willing to travel up to 75% of the year.
• Willing and able to travel frequently and sometimes on short notice in support of customer needs.
• Must have a quiet remote space with high-speed internet to work from when not traveling.

Preferred Qualifications

• VRF Controls integration experience.
• Proven experience demonstrating excellent conflict resolution, negotiation, and problems solving skills in high pressure and challenging environments.
• VRF and Ductless equipment service experience.
• Experience troubleshooting all aspects of commercial applied HVAC systems.
• Experience in quality improvement position working with warranty data/systems.
• Experience in working in a position requiring technical presentations.
• Proficient with Microsoft Office products (Word, Excel, PowerPoint, and Outlook).
• Proven examples of demonstrating strong written and verbal communication skills.
• Qualified candidates will need to be a highly motivated self-starter, and willing to work in a fast paced and challenging environment.
• Preferred location can be any of the following states: OK, TX, AR, LA, MS, AL, TN, GA, NC, SC, FL

Ideal candidates will reside in the Southeast / South Central US, with access

Carrier is an Equal Opportunity Employer.