Dubai Client Service & Wealth Analytics (UAE Nationals)

Citi; New York (NY); On-site; USD 25,000 - 41,000; Full time

Job summary

Citi in Dubai seeks a Customer Service Analyst to support Citi Private Bank clients, manage transactions, and ensure compliance. The role develops in monitoring, analyzing, and resolving client inquiries while collaborating with banker teams.

You will build relationships, identify opportunities, and participate in service improvements, with a focus on accuracy, risk controls, and client satisfaction in a fast-paced on-site environment.

Qualifications

• 3-6 years of relevant experience.
• Strong organizational and time-management skills.
• Analytical with data interpretation and attention to detail.
• Excellent verbal and written communication.
• Client-facing experience; knowledge of investments, banking, and credit products.

Responsibilities

• Deliver wealth management services to Citi Private Bank clients.
• Manage client transactions with audit and compliance standards.
• Own client investigations and coordinate with operations.
• Coordinate account maintenance and reporting on WINS.
• Maintain high client satisfaction and adhere to policies.
• Identify new business opportunities for referrals.

Skills

Prioritization

Problem solving

Communication

Client facing

Attention to detail

Education

Bachelor's degree

Tools

Citi applications

Job description

Citi in Dubai seeks a Customer Service Analyst to support Citi Private Bank clients, manage transactions, and ensure compliance. The role develops in monitoring, analyzing, and resolving client inquiries while collaborating with banker teams.

You will build relationships, identify opportunities, and participate in service improvements, with a focus on accuracy, risk controls, and client satisfaction in a fast-paced on-site environment.