Client Service Analyst (UAE Nationals Only) - Dubai

Citi; New York (NY); On-site; USD 33,000 - 49,000; Full time

Job summary

Citi Dubai is seeking a Client Service Analyst to support Citi Private Bank clients. The role focuses on delivering wealth management services, handling client transactions, and maintaining strong service quality.

You will collaborate with banker teams, support investigations, and help identify new business opportunities. The position requires 3–6 years of relevant experience, excellent communication, and a solid understanding of banking and investment products.

Qualifications

• 3–6 years relevant experience in client service or operations.
• Ability to prioritize with strong organizational and time management skills.
• Strong written and verbal communication abilities.
• Knowledge of investments, banking products and compliance basics.

Responsibilities

• Deliver wealth management services to Citi Private Bank clients with guidance from Banker teams.
• Manage and execute client transactions, ensuring audit/compliance standards.
• Own client investigations and coordinate with operations for resolution.
• Coordinate account maintenance and reporting across products and WINS system.
• Maintain process integrity and high client satisfaction through service quality checks.
• Arrange client visits and build relationships with bankers or product specialists.
• Identify new business opportunities for referral and assist with Citi applications.

Skills

Client facing

Verbal communication

Written communication

Data analysis

Time management

Education

Bachelor's/University degree

Job description

Client Service Analyst (UAE Nationals Only) - Dubai

Location(s): Dubai, Dubai, United Arab Emirates

Job Type: On-Site/Resident

Time Type: Full time

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

The Client Service Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.

Responsibilities:

• Deliver wealth management services to CITI PRIVATE BANK clients with guidance from the Banker teams.
• Manage and execute client transactions with respect to business and individual banking, credit and investment products. Ensure transactions are completed within audit and compliance standards as well as timely.
• Take ownership of client investigations (e.g., statement reporting issues and pricing inquiries) and collaborate with operational and middle office teams to ensure effective resolution.
• Coordinate account maintenance for all products and reporting on WINS including address changes, telephone number updates, account status changes, rates and fee waivers.
• Enforce banking policies and procedures to ensure operational integrity while maintaining high client satisfaction.
• Proactively arrange and participate in client visits and perform service quality check-in calls to clients.
• Obtain banker/client appointments to build upon existing or establish new relationships.
• Identify and document new business opportunities for referral to banker or product specialist.
• Perform responsibilities through proficient use Citi applications. Participate in service related process improvements.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 3-6 years relevant experience
• Ability to prioritize with strong organizational and time management skills per the needs of banker teams and clients
• Ability to problem solve and analyzes data with demonstration of attention to detail
• Strong verbal and written communication skills
• Client facing experience; strong background and interest in the fields of operations and compliance; previous sales referral experience Knowledge of investments, banking, and credit products

Education:

• Bachelor's/University degree or equivalent experience

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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