Client Relations & Service Analyst - Dubai

Citi; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Citi is seeking a Service Analyst for its New York office, responsible for executing customer service activities while ensuring adherence to policies. The role demands proactive engagement with clients to address their needs and resolve issues effectively. Ideal candidates will possess 3-5 years of relevant experience and demonstrate strong communication and relationship management skills.

Join Citi in this vital role that contributes to our commitment to building customer satisfaction and loyalty. We empower our employees and value diversity in our workforce.

Qualifications

• 3-5 years of relevant experience required.
• Proficient knowledge of basic bank products such as deposit accounts and credit cards.
• Effective written and verbal communication skills are essential.

Responsibilities

• Manage client account relationships and address customer needs effectively.
• Perform day-to-day customer service activities adhering to company policies.
• Identify opportunities for process improvements to enhance customer satisfaction.

Skills

Customer Service experience

Communication skills

Relationship management skills

Knowledge of bank products

Education

Bachelor’s/University degree or equivalent experience

Job description

Citi is seeking a Service Analyst for its New York office, responsible for executing customer service activities while ensuring adherence to policies. The role demands proactive engagement with clients to address their needs and resolve issues effectively. Ideal candidates will possess 3-5 years of relevant experience and demonstrate strong communication and relationship management skills.

Join Citi in this vital role that contributes to our commitment to building customer satisfaction and loyalty. We empower our employees and value diversity in our workforce.