Dual Unit General Manager

Nudy's Cafes; Havertown (Delaware County); On-site; USD 50,000 - 70,000; Full time

Job summary

An established industry player in the casual dining sector is seeking a dynamic General Manager to lead two locations. This role emphasizes operational excellence, customer satisfaction, and team leadership. You will be responsible for managing daily operations, ensuring high-quality service, and fostering a positive work environment. With a focus on growth and community engagement, this position offers a unique opportunity to make a significant impact while enjoying a work-life balance with no night shifts. Join a passionate team dedicated to delivering exceptional dining experiences.

Benefits

Company parties

Flexible schedule

Paid time off

Health insurance

Dental insurance

Training & development

Competitive salary

Industry leading work life balance

Day Shift Only

Shift Meal

Qualifications

• 5+ years in multi-unit restaurant management with a focus on operations.
• Strong leadership skills to motivate and train staff effectively.
• Ability to manage inventory and ensure compliance with health standards.

Responsibilities

• Oversee daily operations across two restaurant locations.
• Maximize sales while ensuring high guest satisfaction.
• Conduct performance reviews and manage staff training.

Skills

Restaurant Operations Management

Team Leadership

Customer Service

Inventory Management

Cost Control

Staff Training

Problem Solving

Education

High School Diploma

ServSafe Certification

Tools

7 Shifts Software

Job description

Benefits:

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Flexible schedule

Health insurance

Paid time off

Training & development

Nudy's Cafe is a local, family owned & operated business. The Customer Journey is our key to success. Nudy's Cafe is the go-to casual breakfast & lunch location that provides quick, reasonably priced & freshly prepared meals in a family-friendly environment. We currently operate in 15 locations across Chester, Montgomery, and Delaware Counties. We anticipate future growth throughout local markets as we continue the search for additional locations.

We are actively recruiting for a full-time DUAL UNIT General Manager to lead and manage 2 locations. Our dual unit general managers are exceptional leaders who excel in both teamwork and operational excellence. They oversee all aspects of daily restaurant operations, including the kitchen, dining areas, counter and togo business, while also managing inventory, training, labor costs, and staffing. The General Manager sets the tone for the restaurants, fostering confident and capable assistant managers, shift leaders and team members. As a Senior-level manager, you must be well-versed in both front- and back-of-house operations, ensuring the restaurant maintains its outstanding reputation for service and food in their territory. You will be responsible for delivering high-quality detailed customer experience. You will directly manage and motivate the staff to provide Nudy’s Promise to each and every guest. You will ensure efficient restaurant operations, manage productivity, quality & customer service standards all while working with a great team!

Key Responsibilities

Operations Management

Coordinate daily restaurant operations in both units

Maximize restaurant sales while maintaining high guest satisfaction

Ensure smooth daily operations and uphold all restaurant standards

Be accessible for business-related inquiries, even outside of working hours

Adhere to and ensure execution of all opening, ongoing, and closing procedures

Maintain company efficiency goals (Drinks under 2 minutes, Food in 8 minutes or less, 30-minute total guest experience.)

o Understand and deliver on the Customer Journey

o Respond swiftly & accurately to customer concerns

o Accountability for taking initiative, being people focused and result oriented

Inventory & Supply Management

Regularly review product quality

Manage and oversee inventory (Paper goods, Food products, Coffee & tea supplies, Front-of-house supplies (register paper, printer ink, gift cards, etc.)

Ensure daily completion of temperature logs for coolers

Staffing & Leadership

Interview and recommend quality candidates for hire

Continuously manager, train and coach, all employees, shift leaders and assistant managers to ensure consistency in food preparation, customer service practices & side work schedules.

Oversee weekly staff scheduling for 2 units (Manager, Shift Leader, BOH, FOH, 7 Shifts software experience preferred)

Maintain open communication among management and team members

Ensure efficient service and order accuracy

Utilize Progressive disciplinary action following company policies

Work hands-on in both the kitchen and dining areas as needed

Conduct annual performance reviews for all staff

Restaurant Cleanliness & Compliance

Monitor and maintain cleanliness of kitchens, dining rooms, and service areas

Oversee proper portioning and food presentation

Ensure accurate food prep, labeling, and rotation

Maintain dishwashing area cleanliness and supply levels

Position Requirements Essential Skills & Qualifications

Strong background in restaurant operations, food service, and cost control (5+ years multiunit salaried restaurant management)

Proven ability to lead, motivate, and coach teams

Ability to interpret restaurant operations data from reports and effectively use this information to inspire positive change

Ability to instill a sense of urgency in the team and maintain high performance standards

SERV Safe Certified

Effective leader and motivator, willing to step in and assist wherever needed

Goal-driven with a focus on personal and professional development

Highly organized, able to manage multiple projects simultaneously

Strong people skills with the ability to train and inspire team members

Open Availability for scheduling

Benefits:

Industry leading work life balance- No Nights

Ability to earn comp days

Company Subsidized Medical Benefits

Dental Benefits

Paid Vacation

Sick Days

Bereavement Leave

Day Shift Only

Shift Meal

Flexible Schedule

Join us to deliver the Nudy's Promise that our community has been enjoying for decades!

Nudy's Cafe Promise:

I'm honored to be part of the community and welcome you and your family to Nudy's Cafe. We are dedicated to providing a handcrafted, neighborhood dining experience. Thank you for choosing us. Our promise is to make you feel welcome, nourished and excited about coming back because of our excellent service and freshly-made great food. I take my promise very seriously, as I learned the business from my father's restaurant in Villanova, Pa at 12 years old and have owned and been operating my own restaurant Nudy's Cafe since 1979. This is the only business I've ever known. It's literally in my blood, and I still have the same love and passion for making people feel as special as I watched my father do as a young boy. I promise! - Ray Nudy