Dual Rate Table Games Supervisor/Dealer - Full Time (Harrah's Hoosier Park)

Caesars Entertainment Corporation; Anderson (IN); In loco; USD 25.000 - 39.000; Tempo pieno

Descrizione del lavoro

Harrah's Hoosier Park in Anderson, IN seeks a Dual Rate Table Games Supervisor/Dealer to supervise and deal licensed casino games on-site. You will ensure compliance with Indiana Gaming Commission rules and uphold integrity and service excellence for guests and staff.

The role involves supervising dealers, managing game operations, handling cash and credits, and maintaining high standards of customer experience in a fast-paced casino environment.

Competenze

• Must be 21 years of age or older.
• Proficient in English verbal and written communication.
• High school diploma or equivalent; casino dealer training acceptable.
• Experience as a dealer with a licensed casino or approved training in card/dice games.

Mansioni

• Deal cards and/or dice for specified games; shuffle and collect chips.
• Supervise designated game areas; ensure high proficiency and pace.
• Report significant cash and cheque transactions; issue credits with approvals.
• Track play data; communicate pertinent info to supervisor.
• Provide exceptional customer service and maintain integrity with guests.

Conoscenze

English proficiency

Casino table games knowledge

Customer service

Attention to detail

Formazione

High school diploma or equivalent

Training in card and dice games

Descrizione del lavoro

Dual Rate Table Games Supervisor/Dealer - Full Time (Harrah's Hoosier Park)

Anderson, IN, United States (On-site)

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary\"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

Provides high quality customer service and promotes integrity while serving as a supervisor and/or Dealer for specific, licensed casino games. As Supervisor, oversees the operations of an assigned gaming area in compliance with Indiana Gaming Commission rules. Promotes and maintains the utmost integrity and high-quality customer service to all patrons and employees.

DIRECTLY SUPERVISES: Dealer

How You Will Create the Extraordinary

• Perform the act of dealing cards and/or dice for specific games which includes shuffling, dealing and retrieving playing cards, retrieving dice with stick and manual spinning of wheel games.
• As Supervisor, verifies the operation and conduct of designated game areas. Ensures games are dealt to the customer reflecting a high degree of proficiency and to the pace of the customer.
• Reports on significant cash and cheque transactions.
• Verifies issuance of credit after all necessary signatures are confirmed.
• Tracks essential play and relays all pertinent information to immediate Supervisor.
• Acts as role models and motivates subordinates to provide superior level of customer service to the guests.
• Handles guests concerns quickly and efficiently within scope of authority.
• Verbally informs Supervisor, as well as Surveillance of unnatural or irregular play and disputes on game.
• Knows and abides by Indiana Gaming Commission Regulations, internal controls approved by Indiana Gaming Commission and company policies and procedures.
• Responsible for game protection and game control.
• Responsible for placing lids on racks.
• Verifies opening and closing table inventory slips.
• Calls out for “no more bets”.
• Exchanges cash or coupons for chips.
• Collects rake, collects commission based on game dealt.
• Pay winning bets, collects losing bets.
• Other duties may be assigned at any time.

What You Will Need

• Must be 21 years of age or older.
• Proficient in English verbal and written with ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Have the ability to speak effectively before group of customers or employees of organization and write routine reports and correspondence.
• High school diploma or equivalent. Proof of experience as a dealer with a licensed casino or completion of an approved training course in card and dice games.
• Well-developed interpersonal skills and must possess excellent math skills and have the ability to multi-task.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
• Must enjoy entertaining and communicating with the public.
• Must have an outgoing, energetic, and enthusiastic attitude. Must be comfortable to initiate conversations and create a fun environment for guests and maintain an effective working relationship with all other departments.
• Flexible with working various shifts, weekends, holidays, and long hours if applicable. Due to the cyclical nature of the hospitality/entertainment industry, employees may be required to work varying schedules to reflect the business needs of the property.
• Responsible for fostering a fun environment. Responsible for being gracious to all guests and co-workers. Responsible for promoting a positive influence in the community and participating in company- sponsored events. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures that behavior and appearance comply with established standards. Maintains a professional work environment with management and staff.
• Must be able to stand and/or sit for long periods of time (minimum of 4-6 hours intervals).
• Must be able to respond to visual and aural cues.
• Must have the manual dexterity to manipulate cards, dice and spinning wheels.
• Must be able to reach, bend, twist, turn, stoop, kneel, grab, grip, sort, and stack.
• Must be able to maneuver from floor to floor either by stairways (minimum of 20 steps) or escalator.
• Must be able to tolerate areas containing second-hand smoke, strong odors, dust, loud noises, and bright lights.
• Must be able to obtain and maintain a license from the Indiana Gaming Commission. Will require access to all general areas of the gaming facility and back-of-house areas.
• Must be able to work in a smoking environment.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.