Dual Rate Supervisor

210_Mohegan_Pocono Downs Racing, LP; Burrillville (RI); On-site; USD 50,000 - 70,000; Full time

Job summary

Mohegan Pocono Downs is seeking a Table Games Supervisor in Burrillville, RI to oversee dealer operations and ensure game integrity. You will security-check table games, enforce policies, and coordinate with Surveillance while guiding staff through coaching and training to maintain high standards of guest experience.

The role requires supervising multiple games, managing shift expectations, and maintaining strong communication with management to deliver a seamless guest experience and reliable

Qualifications

• Previous work experience as a dealer with multiple game knowledge.
• Past supervisor experience in table games is a plus.
• Must complete rigorous table games supervisory training.
• Must be knowledgeable of computer systems and flexible hours.

Responsibilities

• Supervises and secures all games in assigned table games/poker gaming areas.
• Enforces internal controls and commission regulations.
• Enforces table game procedures.
• Ensures the accuracy and integrity of the Player Rating System.
• Ensures the security of the table games and related equipment and keeps clear lines of communication with Surveillance.
• Improves the skills of staff through training, counseling, supervision and evaluation.
• Serves guests and handles guest-related issues with composure and professionalism.
• Serves employees and handles employee-related issues with composure and professionalism.
• Keeps open communication with the assistant or shift manager.
• Keeps abreast of special events, entertainment, employee activities, restaurant schedules, etc.
• Provides an entertaining, exciting and memorable guest experience.
• Performs other related duties as assigned.
• Must possess excellent inter-personal skills with an ability to foster a supportive and enabling team environment.
• Promotes superior guest service.

Skills

Interpersonal skills

Staff supervision

Guest service

Tools

Computer systems

Job description

Job Duties

• Supervises and secures all games in assigned table games/poker gaming areas.
• Enforces internal controls and commission regulations.
• Enforces table game procedures.
• Ensures the accuracy and integrity of the Player Rating System.
• Ensures the security of the table games and related equipment and keep clear lines of communication with the Surveillance Department.
• Improves the skills of your staff through direct involvement in training, counseling, supervision, and evaluation.
• Services guests and handle guest related issues with composure and professionalism.
• Services employees and handles employee related issues with composure and professionalism.
• Maintains open communication with the assistant or shift manager.
• Keeps abreast of “special events”, entertainment, employee activities, restaurant schedules, etc.
• Provides an entertaining, exciting and memorable guest experience.
• Performs other related duties as assigned.
• Must possess excellent inter-personal skills with an ability to foster a supportive and enabling team environment.
• Promotes superior guest service.

What began in 1996 as a gaming destination in southeastern Connecticut with a handful of Team Members has expanded into a premier entertainment enterprise with over 10,000 team members across the globe. What drives our success is the centuries-old philosophy of the Mohegan Tribe “The Spirit of Aquai”. Its principles of welcoming, mutual respect, cooperation and building relationships have shaped our culture, and serve as the foundation that we live by with every guest and team member interaction today, and for generations to come.

Minimum Qualifications

• Must have previous work experience as a dealer with multiple game knowledge.
• Past supervisor/dual rate experience in table games is a plus.
• Must be able to successfully complete rigorous table games supervisory training.
• Must be knowledgeable of computer systems, and be willing to work various shifts and flexible hours.

Work Shift: Regular Knock, knock.

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