Dual Rate Supervisor

Mohegan Sun; Wilkes-Barre (Luzerne County); On-site; USD 55,000 - 75,000; Full time

Job summary

Mohegan Sun in Wilkes-Barre, PA, seeks a seasoned Table Games Supervisor to lead, monitor, and secure all games across assigned areas.

You will enforce internal controls, train staff, ensure accurate Player Rating System data, and deliver a memorable guest experience through professional service and teamwork.

Qualifications

• Dealer experience with multiple game knowledge.
• Past supervisor/dual rate experience in table games is a plus.
• Must be able to complete rigorous table games supervisory training.

Responsibilities

• Supervises and secures all games in assigned table games/poker gaming areas.
• Enforces internal controls and commission regulations.
• Enforces table game procedures.
• Ensures the accuracy and integrity of the Player Rating System.
• Ensures the security of the table games and related equipment and communicates with Surveillance.
• Trains, counsels, supervises, and evaluates staff.
• Provides guest service with composure and professionalism.
• Keeps open communication with the assistant or shift manager.
• Keeps abreast of special events and schedules.
• Delivers entertaining guest experiences and performs related duties.
• Promotes superior guest service.

Skills

Table games knowledge

Staff supervision

Customer service

Interpersonal skills

Tools

Computer systems

Job description

JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES

Job Duties

• Supervises and secures all games in assigned table games/poker gaming areas.
• Enforces internal controls and commission regulations.
• Enforces table game procedures.
• Ensures the accuracy and integrity of the Player Rating System.
• Ensures the security of the table games and related equipment and keep clear lines of communication with the Surveillance Department.
• Improves the skills of your staff through direct involvement in training, counseling, supervision, and evaluation.
• Services guests and handle guest related issues with composure and professionalism.
• Services employees and handles employee related issues with composure and professionalism.
• Maintains open communication with the assistant or shift manager.
• Keeps abreast of "special events", entertainment, employee activities, restaurant schedules, etc.
• Provides an entertaining, exciting and memorable guest experience.
• Performs other related duties as assigned.
• Must possess excellent inter-personal skills with an ability to foster a supportive and enabling team environment.
• Promotes superior guest service.

Minimum Qualifications

• Must have previous work experience as a dealer with multiple game knowledge.
• Past supervisor/dual rate experience in table games is a plus.
• Must be able to successfully complete rigorous table games supervisory training.
• Must be knowledgeable of computer systems, and be willing to work various shifts and flexible hours.

Work Shift: Regular

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