Dual Rate Cashier Supervisor

Harrah's Northern California; Ione (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Harrah's Northern California is seeking a Cage Cashier with supervisory potential to support cage operations on assigned shifts. Responsibilities include training cashiers, handling aggressive cash flows, and coordinating with departments to ensure guest satisfaction.

The role requires 2+ years of cage cashier experience, strong math, and leadership abilities. You will uphold confidentiality and internal controls while maintaining professional customer interactions in a casino setting.

Qualifications

• High school diploma or equivalent.
• Must be at least 21 years of age.
• Casino cashier/credit experience required.
• Minimum 2 years’ experience as a Cage Cashier with full cage operations.
• Basic math skills including addition, subtraction, multiplication and division without calculator.
• Strong computer skills including experience with Microsoft Office.
• Proven self as a good communicator, mediator and decision-maker.
• Excellent leadership, interpersonal and organizational skills.
• Prior supervisory experience preferred.

Responsibilities

• Collaborates with work group and departments to ensure player satisfaction.
• Handles money transactions: check cashing, coin, tokens, and gaming chips.
• Counts money and reconciles banks; orders currency as needed.
• Issues credit card cash; dispenses coins/chips to other cashiers.
• Maintains internal controls and documents discrepancies.
• Maintains confidentiality and security of files and customer data.
• Performs banking activities for the property and supports cashiering staff in supervisor's absence.
• Ensures guest courtesy and resolves disputes with guests when applicable.

Skills

Communication

Leadership

Interpersonal skills

Organizational skills

Decision-making

Mediation

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Job Summary

Reports to Cage Cashier Supervisor and supports the overall personnel and operation of the cage on an assigned shift in the absence of the Cage Cashier Supervisor. Involved in training new cashiers and cross training current team members in additional banks. Provides a positive work environment, encouraging teamwork and cooperation within the department, and other departments. Protects company assets while dealing with the public in an efficient and courteous manner. Cashes negotiable instruments, cashes-in chips, sells or buys coin, orders and receives cash/coin from bank, and assists customers to establish check cashing limits.

Job Summary

Reports to Cage Cashier Supervisor and supports the overall personnel and operation of the cage on an assigned shift in the absence of the Cage Cashier Supervisor. Involved in training new cashiers and cross training current team members in additional banks. Provides a positive work environment, encouraging teamwork and cooperation within the department, and other departments. Protects company assets while dealing with the public in an efficient and courteous manner. Cashes negotiable instruments, cashes-in chips, sells or buys coin, orders and receives cash/coin from bank, and assists customers to establish check cashing limits.

Qualifications

• Required high school diploma or equivalent.
• Must be at least 21 years of age.
• Required experience in casino cashier/credit areas.
• Required minimum of 2-years’ experience as a Cage Cashier, with experience in all phases of the cage operation.
• Must possess basic math skills including ability to add, subtract, multiply and divide without calculator.
• Strong computer skills, including experience with Microsoft Office.
• Must have proven self as a good communicator, mediator and decision-maker.
• Must have excellent leadership and interpersonal skills.
• Must have excellent organizational skills.
• Preferred prior experience in a supervisory capacity.

Essential Job Functions

Cashier Duties

• Collaborates with work group and all support departments to ensure player satisfaction.
• Conducts all transactions in a confidential manner, under surveillance.
• Performs all types of money-handling functions including check cashing and converting coin, tokens, and gaming chips into currency.
• Counts money and chips and reconciles banks.
• Orders currency to refill supplies.
• Accepts, delivers, and issues credit card cash to customers.
• Dispenses coins/chips to other cashiers.
• Processes funds transactions for the cashiering department and other casino personnel.
• Processes new check cashing applications.
• Records information regarding transactions on reports and forms.
• Maintains internal controls with reports describing errors and discrepancies.
• Communicates all relevant information to co-workers and management to maintain consistency and avoid potential problems.
• Maintains high standards of courtesy, professionalism, confidentiality and discretion in all communications to, about, or with customers including their arrangements and finances.
• Maintains security and confidentiality of files, records, and lists.

Supervisor Duties

• Performs banking activities for this property, including processing of checks, markers, etc.; purchasing of currencies/coins as needed.
• Supports supervision of overall operation of Cashier Department personnel in the absence of the Cage Cashier Manager and/or Supervisor.
• Ensures excellent guest courtesy and satisfaction; resolves disputes with guests when applicable.
• Establishes check-cashing limits.
• Recommends procedure changes that ensure proper accountability for gaming guests.
• Provides assistance to other departments where cashiering and credit experience may be applicable.
• Evaluates and counsels as needed, direct reports and other employees to maintain and enhance operations of the Cashier Department.
• Supports labor efforts of interviewing, training, selecting and promoting employees.
• Provides for safety and security.
• Handles employees' complaints or grievances; recommends disciplinary action and/or disciplines employees.
• Plans, supervises and monitors work.
• Ability to read, write, speak and understand English.
• Perform other duties as assigned traditionally performed by a Dual Rate Cashier Supervisor.

Physical, Mental & Environmental Demands

• Must be able to maneuver in and around all count rooms.
• Must be able to respond calmly in crisis and stressful situations, including employee conflicts.
• Must be able to push and pull carts and carry up to 75 pounds of boxes filled with currency.
• Must be able to grip objects and have good finger movement when counting and handling currency.
• Must be able to differentiate denominations of chips and authenticity of currency.
• Must be able to stand for extended periods.
• Must be able to operate a computer, 10-key adding machine, and money counter.
• Must be able to bend, stoop, reach, kneel, twist as necessary.
• Must be able to work in areas containing secondhand smoke, dust, loud noises and bright lights.

Harrah’s reserves the right to make changes to this job description whenever necessary. It is our policy to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, or marital status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes.

JOB CODE: 159-26