Dual-Property Hotel Operations Manager

Socket.dev; Illinois; On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation package

Full benefits package including 401K

Job summary

Janko Hospitality seeks a Dual Assistant General Manager to support the General Manager across two properties in Ottawa. You will lead teams, manage guest satisfaction, budgeting, and revenue optimization, with flexibility for varied shifts, including weekends and holidays.

The role requires 3–5 years of progressive hospitality management experience, strong leadership, and excellent organizational skills. Prior multi-property oversight is highly valued.

Qualifications

• High School Diploma or equivalent required.
• College degree in Hospitality Management or related field preferred.

Responsibilities

• Oversee daily operations and team performance across two properties, ensuring consistent service and excellence.
• Provide leadership with flexible schedules, including 24/7 on-call support as needed.
• Administer HR functions: enforcing policies, payroll, recruitment, onboarding and staff development.
• Monitor guest satisfaction, resolve issues, uphold brand cleanliness, maintenance and safety standards.
• Analyze financial performance: budget management, expense control, invoice processing, cash handling.
• Ensure compliance with local, state and federal regulations including OSHA/HazCom and brand protocols.
• Maintain security awareness and manage guest incidents, lost and found.
• Utilize office tech and property management systems to support operations.
• Perform physically demanding tasks as needed (lifting up to 50 lbs).
• Balance leadership across both properties to optimize performance.

Education

High School Diploma or equivalent

College degree in Hospitality Management or related field

Job description

Janko Hospitality seeks a Dual Assistant General Manager to support the General Manager across two properties in Ottawa. You will lead teams, manage guest satisfaction, budgeting, and revenue optimization, with flexibility for varied shifts, including weekends and holidays.

The role requires 3–5 years of progressive hospitality management experience, strong leadership, and excellent organizational skills. Prior multi-property oversight is highly valued.