Dual Marriott Brand Housekeeping Manager

DRM EMPLOYEES LLC; Tulsa (OK); On-site; USD 52,000 - 76,000; Full time

Job summary

The Dual Marriott Brand Housekeeping Manager at Springhill Suites Tulsa South and Residence Inn Tulsa South oversees housekeeping operations, ensuring top cleanliness, presentation, and service in guest rooms and public areas. It includes staff management, budget control, and cross-department coordination to uphold brand standards and guest satisfaction.

Responsibilities include supervising staff, conducting inspections, implementing procedures, and maintaining records while driving safety and

Qualifications

• Proven experience as an Executive Housekeeper or similar role in a hotel setting.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Knowledge of cleaning procedures, supplies, equipment, and OSHA standards.
• Proficient in hotel management software (e.g., Opera, PMS).

Responsibilities

• Supervise daily operations of the housekeeping departments.
• Inspect rooms and public areas to hotel standards.
• Hire, train, schedule, and evaluate housekeeping staff.
• Monitor expenses and assist in budget preparation.
• Coordinate with Front Office and Maintenance for room status.

Skills

Leadership

Staff coaching

Communication skills

Conflict resolution

Education

Hospitality management degree

Tools

Opera PMS

MS Office

Job description

Description

Dual Marriott Brand Housekeeping Manager

Job Code: #402030

Department: Rooms

Reports To: AGM/GM

FLSA: Exempt

Job Summary

The Dual Marriott Brand Housekeeping Manager is responsible for overseeing the housekeeping departments at the Springhill Suites Tulsa South and Residence Inn Tulsa South, ensuring the highest standards of cleanliness, presentation, and service in guest rooms, public areas, and back-of-house spaces. This leadership role includes managing staff, controlling budgets, coordinating with other departments, and upholding both hotel’s brand standards and guest satisfaction goals.

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Key Responsibilities

Operational Management

• Supervise daily operations of the housekeeping departments.
• Ensure rooms and public areas are cleaned and maintained to hotel standards.
• Conduct regular inspections of guest rooms, public areas, and laundry facilities.
• Implement procedures for lost and found items, linen handling, and sanitation.

Staff Management

• Hire, train, schedule, and evaluate housekeeping staff.
• Assign tasks and ensure optimal staffing levels for efficient operations.
• Provide ongoing coaching and development to team members.
• Ensure compliance with safety, hygiene, and labor regulations.

Inventory and Budget Control

• Manage supplies and linen inventory; place orders as needed.
• Monitor housekeeping expenses and assist in budget preparation.
• Implement cost control measures without compromising service quality.

Guest Service

• Respond promptly to guest complaints and requests.
• Ensure all housekeeping staff uphold excellent customer service standards.
• Work closely with the front office to coordinate room status updates.

Administration

• Maintain accurate records of schedules, inspections, inventory, and maintenance needs.
• Prepare reports on department performance, occupancy, and housekeeping status.
• Collaborate with other departments, including Maintenance.

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Education & Experience

• Degree or diploma in Hospitality Management or related field preferred but not required
• Minimum 3–5 years of housekeeping supervisory experience in a hotel environment.

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Work Conditions

• Fast-paced hospitality environment.
• Requires standing, walking, and physical activity throughout shift.
• Will be required to work weekends, holidays, and flexible hours.

This job description is not intended to be all-inclusive; additional details will be specified by the direct supervisor. The associate may also perform other reasonable business duties assigned by their direct supervisor.

Requirements

Qualifications

Proven experience as an Executive Housekeeper or similar role in a hotel setting.

Strong leadership and team management skills.

Excellent communication and interpersonal abilities.

Knowledge of cleaning procedures, supplies, equipment, and OSHA standards.

Proficient in MS Office and hotel management software (e.g., Opera, PMS).