Dual Front Desk Manager

White Lodging; Austin (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Parental Leave

DailyPay

401(k) with company match

PTO with rollover

Tuition reimbursement

Job summary

White Lodging is hiring a Dual Front Desk Manager to oversee front office operations at two premium properties, The Otis Hotel and AC Hotels. This leadership role requires coaching front desk teams, delivering exceptional guest service, and driving operational excellence across shifts.

Ideal candidates bring prior front office leadership in branded or upscale hotels, a passion for guest service, and the ability to train and develop associates.

Qualifications

• Experience leading front office teams in a branded or upscale hotel environment.
• Demonstrated ability to coach, develop, and retain front desk staff.
• Strong guest-service focus with a solutions-oriented mindset.
• Proficiency with hotel property management systems.

Responsibilities

• Lead daily shift operations of the Front Office across two properties.
• Provide hands-on leadership, training, and scheduling of front desk agents and supervisors.
• Participate in hourly interviews to build a high-performing team.
• Act as a guest-service ambassador and uphold hospitality standards.
• Manage financial reporting, payroll, and related front-office tasks.

Skills

Front Office Leadership

Guest Service Excellence

Staff Training

Hiring & Interviewing

Operations Oversight

Tools

PMS Software

Front Office Systems

Job description

Who We Are White Lodging develops and operates a portfolio of award-winning premium hotels, rooftop bars, and restaurants in some of the country's most dynamic cities. We know that the hospitality business, like life, is about how you make people feel. That's where you come in. You'll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow.

Description Summary:
Who We Are White Lodging develops and operates a portfolio of award-winning premium hotels, rooftop bars, and restaurants in some of the country's most dynamic cities. We know that the hospitality business, like life, is about how you make people feel. That's where you come in. You'll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow.
We are hiring a Dual Front Desk Manager to lead daily front office operations at two of our premium hotel properties, The Otis Hotel - an Autograph Collection and AC hotels. This is a hotel front office leadership role for an experienced hospitality professional who leads from the front — someone who coaches and develops front desk agents and supervisors, drives exceptional guest service, and brings operational excellence to every shift. If you're a Front Desk Manager, front office supervisor, guest services manager, or rooms operations leader looking for hotel management jobs with a growth-oriented company, White Lodging offers more career mobility and advancement opportunities than a single-property employer ever could. With multiple hotel properties in each market, your next promotion is always within reach.
Responsibilities:
What You'll Do

• Lead all daily shift operations of the hotel Front Office department — managing front desk workflow, guest service standards, and team performance across every shift
• Provide hands‑on leadership, associate training, and shift flow management — coaching front desk agents and supervisors to consistently deliver exceptional hotel guest service
• Create proactive hiring plans and actively participate in hourly associate interviews to build and maintain a high‑performing front office team
• Serve as a guest service ambassador for the hotel — modeling the highest standard of hospitality and ensuring all front desk associates do the same at every guest touchpoint
• Perform hands‑on front desk duties as needed while managing key operational responsibilities, including financial reporting, payroll processing, and associate scheduling

What You'll Bring

• Prior hotel front office leadership or supervisory experience — preferred; experience at a branded hotel, upscale property, or premium hotel environment strongly preferred
• A genuine passion for guest service and a positive, solutions‑oriented attitude — you set the tone for your team and your guests on every shift
• A proven commitment to developing and coaching hotel front desk associates — you create the environment your team needs to thrive, grow, and build long‑term hospitality careers
• Strong creative problem‑solving skills with the ability to execute operational strategies and consistently deliver results in a fast‑paced hotel front office environment
• Familiarity with hotel property management systems (PMS) and front office operations software — experience with brand‑specific systems a plus

Other information:
What You Can Look Forward To

• Benefits — starting day 1
• Medical, dental, and vision insurance
• Life and disability insurance
• Paid parental leave
• DailyPay — get paid when you need it
• Employee Assistance Program (EAP)
• 401(k) with company match
• Paid time off (PTO) with rollover
• Complimentary wellness tools
• Unlimited employee referral bonuses
• Advanced scheduling with easy shift swapping via our app
• Leadership development & tuition reimbursement
• Discounts on hotel rooms, dining, and travel
• Growth opportunities across multiple hotel properties in your market

White Lodging is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will be considered regardless of race, color, religion, sex, national origin, disability, or veteran status.