Dual Director of Front Office

White Lodging; Chicago (IL); Vor Ort; USD 61.000 - 76.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

Parental Leave

Vacation PTO

401(k) match

Wellness tools

Referral bonuses

Leadership development

Tuition reimbursement

Discounts on rooms

Dining discounts

Multiple hotels in markets

Zusammenfassung

White Lodging, a leading owner and operator of premium-brand hotels, seeks a Director of Front Office to lead guest service from check-in to departure. You will drive key performance metrics, manage associate engagement, and uphold brand standards while fostering a positive work environment.

You will oversee Front Desk, PBX, Bell, and Concierge operations, mentor the front office leadership team, and collaborate across departments to deliver an exceptional guest experience.

Qualifikationen

• Front office leadership experience in a full-service hotel.
• Strong communication and problem-solving with focus on guest and associate satisfaction.
• Ability to develop and motivate teams while managing multiple priorities.
• Experience with hotel systems (PMS, POS).
• Proven ability to drive performance and uphold hospitality standards.

Aufgaben

• Oversee Front Desk, PBX, Bell, and Concierge operations to ensure seamless guest service delivery.
• Develop and implement department strategies that improve financial performance and guest satisfaction.
• Lead and mentor front office leadership team, including coaching, performance evaluations, and associate development.
• Ensure adherence to White Lodging policies and procedures, guest service standards, and brand requirements.
• Collaborate with other departments to drive alignment and communication for an optimal guest experience.
• Monitor and analyze guest service scores and implement corrective actions to continuously improve results.

Kenntnisse

Front office leadership

Guest service optimization

Team mentorship

Operational prioritization

Communication skills

Tools

PMS (Property Management System)

POS systems

Jobbeschreibung

Who We Are

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. As the Director of Front Office, you’ll lead a team dedicated to delivering exceptional guest service from check-in to departure. You will drive key performance metrics across the front office, manage associate engagement, and uphold brand standards while fostering a positive work environment.

Description

Summary: White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. As the Director of Front Office, you’ll lead a team dedicated to delivering exceptional guest service from check-in to departure. You will drive key performance metrics across the front office, manage associate engagement, and uphold brand standards while fostering a positive work environment.

What You’ll Do

• Oversee Front Desk, PBX, Bell, and Concierge operations to ensure seamless guest service delivery.
• Develop and implement department strategies that improve financial performance and guest satisfaction.
• Lead and mentor front office leadership team, including coaching, performance evaluations, and associate development.
• Ensure adherence to White Lodging policies and procedures, guest service standards, and brand requirements.
• Collaborate with other departments to drive alignment and communication for an optimal guest experience.
• Monitor and analyze guest service scores and implement corrective actions to continuously improve results.

What You’ll Bring

• Previous front office leadership experience, preferably in a full-service hotel environment.
• Strong communication and problem-solving skills with a focus on guest and associate satisfaction.
• Ability to develop and motivate teams while managing multiple operational priorities.
• Experience with hotel systems (PMS, POS) and strong understanding of front office procedures.
• Proven ability to drive performance results and uphold hospitality standards.

Other Information

Other information:

What You Can Look Forward To

• Day 1 Medical, Dental and Vision insurance
• Paid Parental Leave
• Vacation/Paid Time Off (PTO) with rollover
• 401(k) with company match
• Complimentary wellness tools
• Unlimited referral bonuses
• Leadership development opportunities
• Tuition reimbursement
• Discounts on hotel rooms, dining, and other travel/entertainment experiences
• Multiple hotels in each market = more opportunities

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.

Compensation starts at range between $61,013.00 and $76,266.00 annual salary with 15% bonus potential