Dual Assistant Director of Front Office

White Lodging; Austin (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision

Parental leave

Disability Insurance

Life Insurance

EAP

401(k) match

PTO

Tuition reimbursement

Complimentary rooms

Job summary

White Lodging in Austin seeks an experienced Front Office Manager to lead the hotel’s front office operations, from front desk to concierge, ensuring smooth daily service and guest satisfaction.

You’ll coach teams, manage staffing and expenses, collaborate with housekeeping, and analyze service scores to drive continuous improvement. A college degree is preferred and we offer comprehensive benefits.

Qualifications

• Experience in Front Office operations and guest service.
• Knowledge of P&L, budgeting, forecasting and labor productivity.
• Strong communication and leadership abilities.
• Bachelor's degree or equivalent experience preferred.

Responsibilities

• Lead and manage the Front Office teams (Front Desk, PBX, Concierge, Bell Stand) daily.
• Deliver exceptional customer service and address guest feedback proactively.
• Monitor staffing levels and manage controllable expenses to meet budgeted goals.
• Collaborate with housekeeping and other departments to maintain brand standards.
• Develop, coach, and mentor associates with development plans and feedback.
• Analyze guest service scores and budget performance to drive improvements.

Skills

Front Office Operations

P&L Analysis

Budgeting

Forecasting

Labor Productivity

Leadership

Communication Skills

Guest Service

Education

College degree or equivalent in related field

Job description

Description

Summary:

Who We Are

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. That’s where you come in. You’ll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow.

Responsibilities:

What You’ll Do

• Lead and manage the Front Office, including the Front Desk, PBX, Concierge, and Bell Stand, ensuring seamless daily operations.
• Foster guest and associate engagement by delivering exceptional customer service, empowering associates, and addressing guest feedback proactively.
• Optimize departmental performance by monitoring staffing levels, reallocating resources, and managing controllable expenses to meet or exceed budgeted goals.
• Collaborate with housekeeping and other departments to maintain brand and White Lodging standards for cleanliness and guest satisfaction.
• Develop, coach, and mentor associates to build a high-performing team by working with them on development plans and delivering consistent feedback.
• Analyze guest service scores, budget performance, and associate engagement survey results to implement improvement plans.

What You’ll Bring

• Knowledge of Front Office operations, with strong decision‑making and problem‑solving skills.
• Some financial management expertise, including P&L analysis, budgeting, forecasting, and labor productivity management.
• Exceptional communication skills and the ability to inspire and lead a collaborative, guest-focused team.
• A passion for providing outstanding service to guests and associates.
• A college degree or equivalent experience in a similar role is preferred.

Other information:

What You Can Look Forward To

• Medical, Dental, and Vision Insurance
• Paid Parental Leave
• Short- and Long-Term Disability and Life Insurance
• Employee Assistance Program (EAP)
• 401(k) with company match
• Paid Time Off, including Vacation, Holidays, & Sick
• Tuition Reimbursement
• Complimentary and Discounted Rooms

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.