Dual Director of Front Office

White Lodging Services, Inc.; Austin (TX); On-site; USD 130,000 - 180,000; Full time

Benefits offered by this job

Day 1 Medical Insurance

Dental Insurance

Vision Insurance

Parental Leave

401(k) with company match

Paid Time Off

Job summary

White Lodging Services, Inc. in Austin, TX, seeks a Dual Director of Front Office to lead guest services from check-in to departure across The Otis and AC Hotels.

You will drive performance metrics, mentor front office leaders, uphold brand standards, and foster a positive work environment. This role oversees two distinct brands in a vibrant market and offers strong growth potential.

Qualifications

• Experience leading front desk, PBX, bell and concierge teams.
• Strong communication and problem-solving focused on guest and associate satisfaction.
• Ability to develop and motivate teams while managing multiple operational priorities.
• Experience with PMS and POS hotel systems; knowledge of brand standards.

Responsibilities

• Oversee Front Desk, PBX, Bell, and Concierge operations to ensure seamless guest service delivery.
• Develop and implement department strategies that improve financial performance and guest satisfaction.
• Lead and mentor front office leadership team, including coaching, performance evaluations, and associate development.
• Ensure adherence to White Lodging policies and procedures, guest service standards, and brand requirements.
• Collaborate with other departments to drive alignment and communication for an optimal guest experience.
• Monitor and analyze guest service scores and implement corrective actions to continuously improve results.

Skills

Front Office Leadership

Guest Satisfaction

Team Development

Communication

Operational Priorities

Tools

PMS systems

POS systems

Job description

Description

Summary:

Who We Are

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. As the Dual Director of Front Office at The Otis and AC Hotels, you’ll lead a team dedicated to delivering exceptional guest service from check-in to departure. You will drive key performance metrics across the front office, manage associate engagement, and uphold brand standards while fostering a positive work environment.

The Otis Hotel and AC Hotel Austin represent two distinct and compelling lifestyle hotel brands in the heart of the Austin, Texas market. The Otis Hotel is an independent luxury lifestyle property celebrated for its distinctive Austin character and creative energy. AC Hotel Austin brings the sophisticated, European-influenced design and service philosophy of Marriott's AC Hotels brand to one of the country's most vibrant urban markets. Together, these two properties offer a diverse, multi-brand portfolio that gives a Dual Director of Front Office professional a chance to make many meaningful connections.

Responsibilities:

What You’ll Do

• Oversee Front Desk, PBX, Bell, and Concierge operations to ensure seamless guest service delivery.
• Develop and implement department strategies that improve financial performance and guest satisfaction.
• Lead and mentor front office leadership team, including coaching, performance evaluations, and associate development.
• Ensure adherence to White Lodging policies and procedures, guest service standards, and brand requirements.
• Collaborate with other departments to drive alignment and communication for an optimal guest experience.
• Monitor and analyze guest service scores and implement corrective actions to continuously improve results.

What You’ll Bring

• Previous front office leadership experience, preferably in a full-service hotel environment.
• Strong communication and problem-solving skills with a focus on guest and associate satisfaction.
• Ability to develop and motivate teams while managing multiple operational priorities.
• Experience with hotel systems (PMS, POS) and strong understanding of front office procedures.
• Proven ability to drive performance results and uphold hospitality standards.

Other information:

What You Can Look Forward To

• Day 1 Medical, Dental and Vision insurance
• Paid Parental Leave
• Vacation/Paid Time Off (PTO) with rollover
• 401(k) with company match
• Complimentary wellness tools
• Unlimited referral bonuses
• Leadership development opportunities
• Tuition reimbursement
• Discounts on hotel rooms, dining, and other travel/entertainment experiences
• Multiple hotels in each market = more opportunities