DTR Dispatch Clerk

Turkey Hill; Conestoga (Lancaster County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Life insurance

Short-term & long-term disability

401(k) with company match

Job summary

Turkey Hill Dairy is hiring for a Direct to Retail Dispatch Clerk in Conestoga, PA. The role centers on coordinating delivery appointments, supporting dispatch with recovery loads, processing driver reimbursements, and handling invoicing while following GMP, FSMA, and SQF standards.

The ideal candidate has at least a year of administrative or customer service experience, strong communication, and proficiency with MS Office. Travel to client sites may be required.

Qualifications

• High school diploma or equivalent required.
• Minimum of one year of administrative, clerical, or customer service experience preferred.
• Strong verbal and written communication skills, with the ability to interact professionally with internal and external stakeholders.
• Proficient in managing multiple tasks, prioritizing responsibilities, and meeting deadlines in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Proficient in Microsoft Office applications, including Outlook, Word, and Excel.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Demonstrated ability to work independently as well as collaboratively within a team environment.

Responsibilities

• Coordinate and schedule delivery appointments with customer locations and third-party warehouses.
• Assist DTR Dispatchers with the scheduling and coordination of recovery loads.
• Administer the DTR driver expense reimbursement program, ensuring timely and accurate processing.
• Enter post-trip accessorial charges and prepare updated rate sheets as needed.
• Prepare and issue seals and driver paperwork for the next day’s dispatch activities.
• Process invoicing for Haul for Hire loads and monitor outstanding payments to ensure timely collection.
• Partner with the Freight Analyst to investigate customer‑assessed fines and charges and prepare Vendor Debit Memos to recover applicable costs from carrier invoices.
• Perform all duties within established GMP and FSMA guidelines as well as all safety regulations.
• Comply with SQF food safety and quality standards.

Skills

Communication skills

Multitasking

Attention to detail

MS Office

Education

High school diploma or equivalent

Tools

Outlook

Word

Excel

Job description

Turkey Hill Dairy
Conestoga, PA 17516, USA

Description

Come check out Turkey Hill!

We’re a growing, nationwide company, born and raised in Southcentral Pennsylvania, that has been creating delicious ice cream and beverages since 1931. We offer competitive pay, great benefits, and leadership development opportunities with career-growth potential – join our team today!

The Direct to Retail dispatch Clerk makes an impact by–

• Coordinate and schedule delivery appointments with customer locations and third-party warehouses.
• Assist DTR Dispatchers with the scheduling and coordination of recovery loads.
• Administer the DTR driver expense reimbursement program, ensuring timely and accurate processing.
• Enter post-trip accessorial charges and prepare updated rate sheets as needed.
• Prepare and issue seals and driver paperwork for the next day’s dispatch activities.
• Process invoicing for Haul for Hire loads and monitor outstanding payments to ensure timely collection.
• Partner with the Freight Analyst to investigate customer‑assessed fines and charges and prepare Vendor Debit Memos to recover applicable costs from carrier invoices.
• Perform all duties within established Good Manufacturing Practice (GMP) and FSMA guidelines as well as all safety regulations.
• Comply with Safe Quality Foods (SQF) food safety and quality standards.
• Perform all other duties as assigned.

You could be a great fit if you have these things –

• High school diploma or equivalent required.
• Minimum of one (1) year of administrative, clerical, or customer service experience preferred.
• Strong verbal and written communication skills, with the ability to interact professionally with internal and external stakeholders.
• Proficient in managing multiple tasks, prioritizing responsibilities, and meeting deadlines in a fast‑paced environment.
• Strong attention to detail and organizational skills.
• Proficient in Microsoft Office applications, including Outlook, Word, and Excel.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Demonstrated ability to work independently as well as collaboratively within a team environment.

Physical Demands -

The physical demands described here are representative of those that must be met to successfully perform the essential functions of the job.

• The employee is required to talk and/or hear in an office setting (noise level is low) and manufacturing setting where noise levels can be high (PPE required).
• The employee is frequently required to stand and walk in an office or manufacturing environment from 4‑8+ hours.
• The employee must be able to ascend and descend stairs, and where applicable and when necessary, to perform various job‑related tasks.
• Must be able to position self to move, reach with arms/hands, stoop, kneel, crouch, or crawl as needed to perform various job‑related tasks.
• The employee must be able to inspect all job‑related equipment (office or floor) to ensure it is in good working condition prior to use. Must be able to use hands/fingers to handle (or feel) to operate various types of office equipment.
• Must be able to operate all job‑related equipment (powered, hand or office) as required.
• Vision requirements: close vision, distance vision, peripheral vision, and depth perception and adjust focus.
• Ability to lift 20 pounds and/or push/pull 20 pounds on a regular or occasional basis.
• Must have ability to travel to clients, customers, or other work sites by a variety of transportation methods.

This job description is not all encompassing, however, is intended to be a general description of the essential functions of this position. It is not intended as an employment contract.

Our associates enjoy these awesome benefits –

• Life insurance, short‑term & long‑term disability
• 401(k) with company match – immediately vested
• Employee Assistance Program (EAP)
• Earn vacation and PTO
• Educational assistance reimbursement
• Company bonus plan
• Free ice cream and beverages!

This role is considered Safety Critical at Turkey Hill. In order to ensure safety for all of our associates, this role will have a zero tolerance policy when returning a positive drug screen, regardless of Medical Marijuana card holding status.

Notice to Staffing Agencies, Placement Services, and Professional Recruiters

Turkey Hill, LLC has an internal Staffing Department. Recruiters are hereby specifically directed NOT to contact Turkey Hill employees directly in an attempt to present candidates.

Turkey Hill will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Turkey Hill, including unsolicited resumes sent to a Turkey Hill mailing address, fax machine or email address, directly to Turkey Hill employees, or to Turkey Hill’s resume database will be considered Turkey Hill property. Turkey Hill will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Turkey Hill will consider any candidate for whom a Recruiter has submitted an unsolicited resume to have been referred by the Recruiter free of any charges or fees.

Turkey Hill will not pay a fee to any Recruiter that does not have a signed Turkey Hill contract in place specific to the position for which the resume was submitted.

Recruiting vendor agreements will only be valid if in writing and signed by Turkey Hill’s Human Resources Manager or his or her designee. No other Turkey Hill employee is authorized to bind Turkey Hill to any agreement regarding the placement of candidates by Recruiters.By submitting a candidate to Turkey Hill, recruiters agree to be bound and comply with this policy.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.