DTC Operations Manager – E‑commerce (Hybrid)

Audio Network Group; New York (NY); Hybrid; USD 70,000 - 75,000; Full time

Job summary

MNRK Music Group in New York is seeking a Manager, Direct to Consumer Operations to lead the DTC storefronts, product launches, merchandising, inventory and fulfillment.

You will partner with marketing, retail, production and external vendors to deliver a seamless consumer journey from launch to delivery, using data-driven insights to drive revenue growth. This hybrid role requires three days in the New York office weekly.

Qualifications

• 5+ years in DTC operations, e-commerce, or related field.
• Experience with Shopify platforms and product launches.
• Strong analytics and reporting skills.
• Cross-functional collaboration across marketing, operations, finance, and vendors.

Responsibilities

• Own and optimize the direct-to-consumer storefront experience across e-commerce platforms and channels.
• Manage digital merchandising, product catalog updates, pricing, promotions, and launch execution.
• Monitor storefront performance using analytics and reporting to identify opportunities for growth.
• Partner with marketing to support email, retention, paid media, and promotions.
• Lead inventory planning and coordination with fulfillment partners.
• Oversee physical product operations for vinyl, CDs, and other formats with producers and vendors.
• Collaborate with marketing, retail, finance, operations, and external vendors to drive launches and growth.

Skills

Direct-to-consumer operations

E-commerce storefronts

Data analytics

Shopify / Shopify Plus

Cross-functional collaboration

Tools

Klaviyo

CRM platforms

Job description

MNRK Music Group in New York is seeking a Manager, Direct to Consumer Operations to lead the DTC storefronts, product launches, merchandising, inventory and fulfillment.

You will partner with marketing, retail, production and external vendors to deliver a seamless consumer journey from launch to delivery, using data-driven insights to drive revenue growth. This hybrid role requires three days in the New York office weekly.