DSW Assistant Store Manager

Designer Brands; Bellevue (WA); On-site; Full time

Job summary

Join a leading company in the shoe retail industry as a Store Manager. You will empower your team to provide excellent customer service while maintaining store standards. This role requires strong leadership and communication skills, along with a commitment to fostering a positive work environment. You will also manage inventory and participate in strategic planning to enhance sales performance. If you are passionate about retail and enjoy working in a dynamic environment, this position is for you.

Qualifications

• Minimum 2 years of management experience.
• Proficiency with technology used in customer interactions.

Responsibilities

• Empower associates to meet customer needs and achieve store goals.
• Maintain store standards and ensure a positive customer experience.
• Develop the store team through training and coaching.

Skills

Customer Service

Communication

Collaboration

Education

High school diploma

Some college

Job description

Find Your Fit at DSW

We have a personal relationship with our shoes! You might say we're even shoe obsessed. Our shoes tell the world who we are, make us feel great, and inspire us to be our authentic selves. When you embark on a career with DSW, you join a community grounded in our core values. Our value of We Belong means including many voices at the table, with different perspectives enriching our dialogue. We strive to support our associates in putting their best foot forward and helping our customers do the same. As we continue to grow, we're excited for YOU to be part of DSW's evolution.

Reports to

Store Manager and/or Co-Manager

Our Values

• We Love What We Do: Bring positive energy and enthusiasm.
• We Own What We Do: Give and receive feedback openly and embrace change as opportunities for growth.
• We Do What's Right: Model high standards of honesty and integrity.
• We Belong: Value unique experiences and encourage different perspectives.

Essential Duties and Responsibilities

• Empower to meet the customer where they are and personalize their experience by modeling Customer Experience Leader (CEL) behaviors and coaching associates to achieve store goals and KPIs. Respond promptly to customer and associate requests or feedback.
• Maintain store standards to ensure a positive customer experience, including opening/closing procedures, cleaning, recovery, and maintenance.
• Partner with the Store Manager to develop and communicate long-term strategic plans, ensuring all tasks are completed.
• Improve metric-based goals by reviewing progress and communicating trends to leadership.
• Leverage inventory reports to maximize sales and optimize merchandise presentation.
• Oversee processes related to audits, donations, transfers, damages, etc.
• Ensure policies and procedures are followed in collaboration with the Store Manager.
• Manage inventory activities, including freight receipt, product placement, markdowns, and stock management.
• Participate in omni-channel activities like Charge/Send and BOPIS, and ensure supply needs are met.
• Ensure a safe environment, maintain equipment, and resolve customer concerns appropriately.
• Support with associate scheduling, payroll, and performance reviews.
• Develop the store team through training and coaching, assist in recruiting, and delegate tasks as needed.
• Perform other duties as assigned.

Required Skills

• Excellent customer service skills with professionalism and enthusiasm.
• Ability to develop collaborative relationships.
• Strong communication skills.
• Ability to work efficiently under time constraints and hold the team accountable.
• Availability to work nights, weekends, holidays, and outside regular hours.
• Proficiency with technology used in customer interactions.
• Physical ability to stand/walk up to 100%, lift up to 50 pounds, and perform physical tasks regularly.

Experience

• Minimum 2 years of management experience.
• High school diploma or equivalent required; some college preferred.

The estimated pay range is $23.05 to $28.80, influenced by experience, skills, location, and organizational needs. Benefits are not included in this range. This position is eligible for a monthly sales bonus.