DSS II OBGYN Summer Creek, Kingwood and Atascocita

Optum; Humble (TX); On-site; USD 28,000 - 50,000; Full time

Benefits offered by this job

Comprehensive benefits

Incentive programs

Equity stock purchase

401k contribution

Job summary

Kelsey-Seybold Clinic, part of Optum, is seeking a Department Support Specialist II to perform varied clerical and typing duties for Managing Physician and department leadership. You will analyze eligibility data, use system applications for reporting, interpret medical benefits, and promote a collaborative environment for high-quality patient care.

Responsibilities include scheduling, billing preparation, patient communications, and maintaining calendars and productivity metrics.

Qualifications

• High School diploma or GED required.
• EPIC PM Front Desk Class completion and Hospital Charge Capture.
• 3+ years admin experience and 2+ years medical insurance verification or scheduling.
• Typing 40 WPM with low error rate; basic math ability.
• Proficiency with Microsoft Office; 10-key by touch.

Responsibilities

• Prepare hospital billing documents and manage patient charts.
• Schedule procedures, surgeries, and admissions; verify insurance eligibility.
• Interface with patients on account information and payment plans.
• Maintain timesheets, calendars, productivity reports, and credentialing.
• Provide secretarial support for site management and physicians.
• Invoices, account reconciliation, and reporting as needed.
• Perform other duties as assigned by site management.

Skills

Typing 40 WPM

Basic math

Alpha/Numeric Forms Entry

Spanish (preferred)

Education

High School Diploma or GED

Associate or Bachelor's degree

Tools

Microsoft Office

EPIC PM Front Desk

Hospital Charge Capture

Job description

Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses. Work with one of the nation's leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties. Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction and lower total costs. Join us and discover the meaning behind Caring. Connecting. Growing together.

Position in this function is under the general direction of the Clinic Administrator, the Department Support Specialist II performs varied clerical and typing duties for Managing Physician, Department Chief or Associate Department Chief and management staff. This individual also analyzes eligibility media, utilizes various system applications for reporting purposes, interprets multiple medical plan benefits to maximize accurate collections, endorses mutual respect amongst all members of the healthcare team, practices positive guest/peer relationships and works with others to promote an efficient and effective team, and demonstrates a positive attitude and understands how this relates to creating a caring environment and a favorable impression regarding KSC commitment to the welfare of our patients. This position generally supports greater than physicians including department chief/managing physicians.

Primary Responsibilities

• Timely preparation of hospital billing documents, per established guidelines, to include new patient charts/accounts for hospital patients and maintaining hospital list and inpatient status for hospital rounding physicians. Audits batches for department billing
• Schedules patients for procedures, surgeries and/or hospital admissions. Contact third party carriers to verify insurance coverage, benefits, and eligibility and referral authorizations
• Interface with patients to discuss account information and implement / monitor payment plans, when necessary. Collects any amounts due for professional services rendered prior to surgery/procedure when feasible
• Maintains Managing Physician, Department Chief or Associate Department Chief's timesheets, departmental calendars and any professional documentation. Conducts all weekly and monthly physician productivity reports, per established timeframes and quality guidelines. Assists with physician credentialing
• Provides secretarial support for site management and physicians to include: Assisting with telephone inquiries for physicians. Maintaining physician business/meeting calendar. Completing all related copying, faxing and filing. Prepares complex and detailed reports, letters and correspondence. Attends all staff and departmental meetings as well as assigned education classes
• Invoice Inquiry, i.e., review accounts on request and report back that all charges have been entered and/or payments collected. Conducts reconciliation process to ensure that all in- and outpatient procedures performed have been billed, per established guidelines
• Performs other duties as assigned by the site management staff

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• High School diploma or GED from an accredited program
• Successful completion of the EPIC PM Front Desk Class and Hospital Charge Capture
• 3+ years general administrative experience and 2+ years medical insurance verification experience or experience scheduling operative procedures OR 1+ years of KSC experience in a position similar, but not limited to, DSS I, ASRs, Contact Center or Member Services reps, MAs/CMAs or Schedulers
• PC experience
• Working knowledge of Microsoft Office
• Typing skills 40 WPM with 10 or fewer errors
• Basic math ability
• Alpha/Numeric Forms Entry
• IM Bills lead for department

Preferred Qualifications

• Associate or Bachelor's degree
• Ability to speak/understand Spanish
• CPT/ICD coding
• Typing skills 55 WPM with 5 or fewer errors. 10 key by touch

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives.

• a comprehensive benefits package
• incentive and recognition programs
• equity stock purchase
• 401k contribution (all benefits are subject to eligibility requirements).

The hourly pay for this role will range from $20 - $36 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.