DSP Team Lead

Candeo; Des Moines (IA); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

Short-Term Disability

Long-Term Disability

Life Insurance

401k

PTO accrual

Job summary

Candeo is seeking caring professionals to provide quality in-home and community-based support services in Des Moines, IA. This role focuses on delivering person-centered care, coordinating with staff, and ensuring client plans are followed accurately.

Responsibilities include maintaining high service standards, documenting progress, and supporting clients to achieve their goals while upholding safety and confidentiality standards.

Qualifications

• Education: High School Diploma or GED required.
• Experience with individuals with disabilities and mental health is a must.
• Valid Class C Iowa Driver’s License; proof of automobile insurance; background checks.

Responsibilities

• Ensure services to clients meet the highest quality possible.
• Ensure client budgeted hours are provided.
• Support staff to understand and implement client’s care plan.
• Maintain and ensure timely documentation and reports.

Skills

Empathy

Compassion

Patience

Communication

Problem Solving

Adaptability

Attention to Detail

Teamwork

Independence

Organizational Skills

Education

High School Diploma or GED

Job description

Description

Why Join Us

• Make a meaningful impact in the lives of our clients.
• Work in a highly Inclusive, supportive and collaborative environment.
• Approachable leadership
• Opportunities for professional growth and development.

Introducing our new work schedule

12-hour shifts with a 3 or 4-day work week. This allows for full-time work with up to 16 days off per month! You can enjoy more than half the year off while still working full-time. Additionally, we allow and encourage you to pick up extra shifts.

Job Types

Full Time

Shifts Available (2 openings)

• Full Time 36: Sunday, Monday and Wednesday 7am-7pm: South Side Des Moines
• Full time 40: Monday-Friday 10am-6pm: Ankney

Pay

$16.00 /hr

This pay range represents Candeo's average range for this role at the time of posting based on 3 days work schedule (2 weekdays & 1 weekend). Compensation offered will depend on various factors, including, but not limited to, Number days works, shift type and site need.

Benefits

• Health, Dental, and Vision Insurance for Full Time 30 and above
• Short-Term Disability & Long-Term Disability
• Life Insurance
• 401k
• PTO accrual for Full and Part-Time employees

What You Will Do

• Ensure services to client meet the highest quality possible
• Ensure that client budgeted hours are provided
• Support staff to understand and implement client’s care plan
• Ensure effective relationships between all stakeholders of the organization (clients, staff, P/G/A’s, case managers, etc.)
• Be responsible for the accuracy and timeliness of all documents and reports relating to the position
• Ensure clients are educated and empowered to make choices about services
• Demonstrate knowledge, understanding, and implementation of the client’s Life Plan, in accordance with client’s preferences
• Follow established safety practices and procedures to ensure a safe and healthy environment for clients and the organization
• Work effectively within a team to enhance service delivery
• Respect the right to privacy of the client, and confidentiality requirements of Candeo
• Use initiative to think creatively, learn, and grow
• Model and use good decision-making skills and accesses appropriate resources to assist in developing quality services for clients
• Attend organizational and client-specific training and provide documentation of certifications required for employment with Candeo
• Comply with documentation policies by submitting accurate and timely paperwork including progress notes, billing sheets, time sheets, expense logs, and other required reports
• Maintain documentation of services provided that clearly and legibly reflects the client’s goals, staff intervention and support, client response and progress made

DAILY Department

• 24/7 Services
• Structured 12-hour shifts (7am–7pm & 7pm-7am)
• Follows a 3- or 4-day workweek rotation, allowing full-time hours with many days off per month
• Daily positions exist for daytime, overnight, and 3-day weekend packages
• Pay includes weekday base rates and higher weekend premium rates
• Designed for staff who prefer predictable, consistent shift structures with fewer total working days

Requirements

Required Behavioral Skills and Soft Skills

• Empathy and Compassion: Ability to understand and share the feelings of others, providing emotional support and encouragement
• Patience: Ability to remain calm and patient, especially in challenging situations.
• Communication Skills: Strong verbal and written communication skills to interact effectively with clients, families, and team members.
• Problem-Solving Skills: Ability to think critically and resolve conflicts or emergencies efficiently.
• Adaptability: Flexibility to adjust to changing client needs and situations.
• Attention to Detail: Meticulous in maintaining accurate records and following care plans.
• Teamwork: Ability to collaborate with other professionals and support staff.
• Independence: Capable of working unsupervised and making sound decisions.
• Organizational Skills: Strong ability to manage time, appointments, and documentation effectively.

Qualifications & Experience

• Education: High School Diploma or GED required.
• Experience in working with individuals with disabilities and mental health is must
• Licenses/Requirements:
  • Valid Class C Iowa Driver’s License.
  • Proof of Automobile Insurance.
  • Must pass required background checks.
  • Access to a reliable computer and internet for documentation, or ability to travel to a location with access.
• Skills:
  • Strong interpersonal skills, compassion, and sensitivity while maintaining professional boundaries.
  • Ability to follow detailed Individual Support Plans.
  • Proficiency in Microsoft Office and basic computer skills.
  • Ability to work independently and demonstrate reliability in attendance and punctuality.

Work Environment

• Client home and community including but not limited to medical providers, retail stores, outdoor recreation, and indoor recreation
• Work and travel in all types of weather, including inclement weather

Travel

• During scheduled work hours
• Approved mileage and expenses are reimbursed

Physical Demands

• Bending, sitting, standing, twisting, reaching, driving, climbing stairs, climb or balance, stoop, kneel, crouch or crawl, talk or hear, taste or smell, lifting and carrying.
• Must be able to lift and carry various items when supporting clients; including groceries, supplies and to provide physical assistance to clients as indicated in the client Individual Support Plan

Equal Employment Opportunity

Candeo prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Candeo conforms to the spirit as well as to the letter of all applicable laws and regulations.