Crisis Intervention Specialist (CAPS On Call)

Candeo Iowa; Des Moines (IA); On-site; USD 8,000 - 29,000; Part time

Job summary

Candeo Iowa is seeking a Crisis Intervention Specialist (CAPS On Call) in Des Moines, IA for PRN/Casual shifts. The role requires responding to client emergencies, providing training and support to staff, and ensuring client safety and privacy.

On-site, with evening and weekend on-call requirements to cover crises in the Des Moines metro area. The position emphasizes teamwork, crisis management, and documentation, and candidates must meet education and licensing prerequisites and pass background

Qualifications

• Bachelor’s degree in psychology or related field
• One year experience with CMI required
• Proof of Automobile Insurance
• Valid Class C Iowa Driver's License
• Valid telephone and mailing address

Responsibilities

• Respond to client emergencies as required as part of CAPS Team on-call rotations
• Conduct on-site debriefs with staff after crises
• Support clients in crisis while training and supporting staff
• Maintain and document CAPS-related plans and progress notes within required timelines
• Attend CAPS meetings and training sessions as needed
• Coordinate with MOD, Managers, law enforcement and Mobile Crisis Unit as required
• Ensure safety practices and client privacy during service delivery

Skills

Respond to calls quickly

In-crisis de-escalation

Interpersonal skills

English literacy

Travel to counties served

Ability to work unsupervised

CS/MI training (as needed)

Education

Bachelor’s degree in psychology or related field

Job description

Crisis Intervention Specialist (CAPS On Call)

Des Moines, IA

Job Type

Part-time

Description

At Candeo we are looking for team members who can serve as a vital resource to the Crisis management Team by responding to client emergencies, someone that can support clients in crisis while providing training and support to new and existing staff. Applicants must reside in the Des Moines Metro area to ensure they can promptly respond to emergencies.

Candeo is a non-profit that is focused on helping, supporting, and teaching people to live their best lives. We are committed to nurture an inclusive culture and a learning-based work environment to our employees.

Job Types

PRN/Casual

Shifts

• Monday-Friday 4:30pm-6am (1 shift)
• Weekends & Holidays 24 hours (1 shift)
• Weekend CAPS Double Staff 2pm-10pm (1 shift)

Salary

• On Call $6.00
• Response (Call/Text or In-Person) $21.00
• Training $15.00

Essential Job Functions

• Demonstrates knowledge, understanding and implementation of the client’s Life Plan/Success Plan, in accordance with client’s preferences.
• Follows established safety practices and procedures to ensure a safe and healthy environment for clients and the organization.
• Works effectively within a team to enhance service delivery while respecting the right to privacy of the client, and confidentiality requirements of Candeo.
• Uses initiative to think creatively, learn and grow, while following through with the challenges of the position.
• Models and uses good decision-making skills and accesses appropriate resources to assist in developing quality services for clients. Success Plans
• Acts as an on-call resource to the CAPS Team by responding to client emergencies as required
• Ability to maintain on-call schedule including one evening per week and one shift for two weekends per month, with adjustments as needed to fill the schedule with absences and time off for other team members.
• Conducts on-site debriefs with staff who have been involved with a crisis.
• In conjunction with the CAPS Team, supports clients in crisis while providing training and support to new and existing staff
• Performs administrative duties including reviews of, crisis plans, attending CAPS meetings and/or training new staff
• Regular involvement with MOD, Managers, Law enforcement and Mobile Crisis Unit.
• Solicits the priorities and preferences of clients and communicates those to the team as needed to enhance service delivery.
• Attends organizational and client-specific training and provides documentation of certifications required for employment with Candeo
• Complies with documentation policies by submitting accurate and timely paperwork, including progress notes, CAPS Response forms within 24 hours, timesheets, expense logs and other required reports.
• Maintains documentation of services provided that clearly and legibly reflects the client’s goals, staff intervention and support, client response and progress made. This may include completion of Success Plans, On-call response forms; and/or any other documentation required for the CAPS position.

Candeo - Job Opportunities

Requirements

Education / Training/License/Certification requirements

• Bachelor’s degree in psychology or related field or an equivalent combination of education and experience
• One year experience with CMI required
• Proof of Automobile Insurance
• Valid Class C Iowa Driver's License
• Valid telephone and mailing address

Skills & Proficiency Required

• Ability to respond to calls within 15 minutes
• Ability to respond in-person within 30 minutes
• Ability to travel in counties served by Candeo
• High level of literacy in spoken and written English
• Demonstrated effective interpersonal skills
• Ability to maintain calm in a crisis
• Ability to learn new technology
• General understanding of Mental Health supports
• Motivational Interviewing, C3, ASIST, Skills System trained or will be trained within 1st year of hire
• Ability to pass organizational training
• Ability to set appropriate staff/client boundaries
• Ability to manage time and territory and the demands of working with numerous clients
• Ability to learn working knowledge of the communityAbility to work successfully, unsupervised
• Ability to negotiate and handle conflict as necessary
• Must be able to pass criminal history, motor vehicle, child abuse, dependent adult abuse and sex offender registry background checks
• Possess a motor vehicle that meets the required operational and maintenance guidelines, that are in accordance with the Iowa Department of Transportation motor vehicle safety standards and Candeo's Motor Vehicle Guidelines.