DSP Recruitment & Programs Specialist

Socket.dev; Bensalem Township (Bucks County); On-site; USD 48,000 - 72,000; Full time

Job summary

365 Health Services is seeking a Program Specialist to build a network of qualified Direct Support Professionals (DSPs) and coordinate placements. You will assess candidates, negotiate terms, and manage onboarding and ongoing assignments, while maintaining strong relationships with clients and Supports Coordinators.

You will also drive recruitment efforts, ensure compliance with standards, and contribute to revenue cycle management.

Qualifications

• Bachelor’s Degree (preferred) or equivalent experience working with individuals with IDD.
• Must possess a valid driver’s license and insured vehicle.
• Excellent written and verbal communication skills.
• Strong analytical skills.
• Enthusiastic, results-driven, sense of urgency and high standard of professionalism.
• Must meet all Federal, State, and local requirements.

Responsibilities

• Develops and executes recruitment strategies to attract, screen and hire quality DSPs who meet the office’s immediate and projected needs.
• Drives to and visits assigned individuals routinely as well as meets individuals and their teams at their homes.
• Utilizes various recruitment tools and methods to source and attract a pool of qualified and diverse candidates.
• Matches and evaluates candidate skills to individual needs through screening and interviewing.
• Ensures candidates meet required hiring standards for 365 Health Services and applicable contracts.
• Negotiates salary, terms, and conditions of employment with candidates.
• Schedules DSPs for initial placement and ongoing assignments. Manages DSPs while on assignment and assesses/investigates concerns and issues, and provides performance coaching, counseling and disciplinary action as needed.
• Maintains regular contact with and develops relationships with active clients, individuals, Supports Coordinators and Executive Director to identify current staffing needs and requirements, projected openings, and potential new business opportunities.
• Ensures individual, family and referral source expectations are understood and met while addressing and resolving any concerns relating to customer service or DSP performance.
• Incorporates DSP retention strategy into daily routine.
• Builds and cultivates relationships with industry contacts, referrals and business development leads.
• Ensures confidentiality of all individual records and personnel files in accordance with agency and HIPAA guidelines.
• Responsible for oversight of revenue cycle management.
• Must possess the personal characteristics of professionalism and commitment to high standards with a strong work ethic, confidence, creativity, innovation, integrity and stability.

Skills

Recruitment

Sourcing

Screening

Negotiation

Relationship building

Communication

Analytical skills

Education

Bachelor’s Degree or equivalent experience

Job description

365 Health Services is seeking a Program Specialist to build a network of qualified Direct Support Professionals (DSPs) and coordinate placements. You will assess candidates, negotiate terms, and manage onboarding and ongoing assignments, while maintaining strong relationships with clients and Supports Coordinators.

You will also drive recruitment efforts, ensure compliance with standards, and contribute to revenue cycle management.