DSM Airport Delta Customer Service Agent Part Time

Unifi Aviation LLC; Des Moines (IA); On-site; USD 35,000 - 42,000; Full time

Job summary

Unifi Aviation LLC is seeking a Customer Service Agent to act as the first line of defense for our passengers. You will provide friendly, first-class service in a fast-paced environment and help resolve baggage issues and delays.

This on-site role requires the ability to lift heavy items, complete ramp and SIDA training, and pass a background check and drug screen. We offer competitive compensation with a full benefits plan and strong growth opportunities.

Qualifications

• Must be a local in-state resident.
• High School diploma or GED.
• Ability to pass a pre-employment drug screen.
• Ability to pass up to a 10-year background check.
• Must be 18+ and authorized to work in the United States.
• Ramp and SIDA training to obtain airport authority identification security.

Responsibilities

• Assists passengers with their baggage pick-up.
• Assists passengers to resolve issues with their delayed, lost, or damaged items.
• Utilizes computer software to track and catalog luggage.
• Handles customer interaction with class in an efficient, effective, and professional manner.
• Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.
• Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces.

Skills

Customer service

Communication

Physical stamina

Education

High School diploma or GED

Tools

Luggage tracking software

Radio equipment

Job description

we provide competitive compensation i.e., a full benefit plan. as a fast-growing business, we offer excellent opportunities for exciting and challenging work. as our company continues to grow, you can expect unlimited career advancement!

Unifi Customer Service Agents are the first line of defense for our customers! This is a customer-facing role, providing first-class customer service to everyone. You are friendly, outgoing, and love to make people happy daily!

Responsibilities

• Assists passengers with their baggage pick-up.
• Assists passengers to resolve issues with their delayed, lost, or damaged items.
• Utilizes computer software to track and catalog luggage.
• Handles customer interaction with class in an efficient, effective, and professional manner.
• Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.
• Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces.

Basic Qualifications

• Must be a local (in-state) resident.
• High School diploma or GED.
• Valid In-State Driver's License.
• Ability to pass a pre-employment drug screen.
• Ability to pass up to a 10-year background check.
• Must be at least 18 years of age.
• Must have the authorization to work in the United States as defined by the Immigration Reform Act of 1986.
• Must complete ramp and SIDA training to obtain airport authority identification security.
• Must be able to carry heavy items up and down jetway stairs.
• Must be able to be alert to moving vehicles or aircraft and use radio equipment.

We provide competitive compensation i.e., a full benefit plan. As a fast-growing business, we offer excellent opportunities for exciting and challenging work. As our company continues to grow, you can expect unlimited career advancement!

"Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status."