Airport Customer Service Agent- KOA/ AS FT

Unifi Aviation LLC; Kailua (HI); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Full benefits

Job summary

Unifi Aviation LLC is hiring an Airport Customer Service Agent for KOA/AS to assist passengers with baggage, resolve issues on delayed or damaged items, and track luggage with specialized software. You must be 18+, a US worker, and pass drug and background checks; ramp/SIDA training is required.

The role entails heavy lifting (70 lbs) and working in a fast-paced airport environment with a focus on professional customer service.

Qualifications

• Must be a local (in-state) resident.
• High School diploma or GED.
• Valid In-State Driver's License.
• Ability to pass a pre-employment drug screen.
• Ability to pass up to a 10-year background check.
• Must be at least 18 years old.
• Must have authorization to work in the United States.
• Must complete ramp and SIDA training for airport identification security.
• Must be able to carry heavy items (70 pounds) regularly.
• Must be alert to moving vehicles or aircraft and use radio equipment.

Responsibilities

• Assists passengers with their baggage pick-up.
• Assists passengers to resolve issues with delayed, lost, or damaged items.
• Utilizes computer software to track and catalog luggage.
• Handles customer interaction in an efficient, professional manner.
• Performs other related duties as assigned within the appropriate skill and experience capabilities.

Skills

Customer service

Radio equipment

Baggage tracking software

Education

High School diploma or GED

Tools

Baggage tracking software

Job description

Airport Customer Service Agent- KOA/ AS FT

we provide competitive compensation i.e., a full benefit plan. as a fast-growing business, we offer excellent opportunities for exciting and challenging work. as our company continues to grow, you can expect unlimited career advancement!

Sep 22, 2026

Requirements and Description

Summary

Unifi Customer Service Agents are the first line of defense for our customers! This is a customer-facing role, providing first-class customer service to everyone. You are friendly, outgoing, and love to make people happy daily!

Responsibilities

• Assists passengers with their baggage pick-up.
• Assists passengers to resolve issues with their delayed, lost, or damaged items.
• Utilizes computer software to track and catalog luggage.
• Handles customer interaction with class in an efficient, effective, and professional manner.
• Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.
• Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces.

Basic Qualifications

• Must be a local (in-state) resident.
• High School diploma or GED.
• Valid In-State Driver's License.
• Ability to pass a pre-employment drug screen.
• Ability to pass up to a 10-year background check.
• Must be at least 18 years of age.
• Must have the authorization to work in the United States as defined by the Immigration Reform Act of 1986.
• Must complete ramp and SIDA training to obtain airport authority identification security.
• Must be able to carry heavy items up and down jetway stairs.
• Must be able to be alert to moving vehicles or aircraft and use radio equipment.

We provide competitive compensation i.e., a full benefit plan. As a fast-growing business, we offer excellent opportunities for exciting and challenging work. As our company continues to grow, you can expect unlimited career advancement!

"Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status."