DSHS Maple Lane Security Guard 2

Washington State Health Care Authority; Grand Mound (WA); On-site; USD 52,000 - 72,000; Full time

Job summary

Washington State Department of Social and Health Services invites applicants for an Emergency Response Officer at Maple Lane, a behavioral health campus near Grand Mound, WA. This on-site role provides campus security for residents and staff and supports safety, de-escalation, and incident documentation.

You will monitor access, respond to emergencies, conduct safety checks, and coordinate with staff and local law enforcement when needed.

Qualifications

• Customer-service oriented with a focus on safety and well-being.
• Ability to employ de-escalation techniques to manage resident behaviors.
• Proficiency in non-physical interventions and conflict resolution.

Responsibilities

• Provide visual monitoring of residents.
• Monitor security systems for authorized access and exit.
• Perform de-escalation and safety interventions as needed.
• Conduct regular walkthroughs and maintain 24-hour incident logs.
• Assist in gathering evidence and coordinating with law enforcement as required.

Skills

Customer service

De-escalation

Non-physical interventions

Crisis management

Education

High school diploma or GED

Law enforcement training certificate

Job description

Maple Lane Security Guard 2 - Emergency Response Officer

Join our team as an Emergency Response Officer at our newest behavioral health treatment campus, Maple Lane, near Grand Mound, WA.

Behavioral Health Treatment Center Maple Lane offers innovative treatment for residents who are civilly committed, in need of competency restoration, or adjudicated not guilty by reason of mental diagnosis. Each residential unit helps shape the future of behavioral health, aligning with Washington State’s vision of community-based care. Treating residents in smaller facilities, we help them stay closer to home, family, and support systems, fostering stronger community connections.

As an Emergency Response Officer, you will provide essential campus security for units housing adult mental health residents. Your responsibilities will include ensuring the safety and security of staff, residents, visitors, and property on the Maple Lane campus.

We are looking for customer service-oriented people who can quickly adapt to their environment, proactively manage safety and security situations, and be effective team members. Your crucial role will involve assisting Maple Lane management in enforcing campus rules, regulations, policies, and statutory law. If you possess the ability to be trained in various de-escalation techniques and employ non-physical interventions whenever possible, this may be the career for you.

Maple Lane is a key business unit of DSHS's Behavioral Health and Habilitation Administration, where our dedicated staff offers residents enriching opportunities and experiences outside the hospital setting, preparing them for a smooth transition back into the community. This is a great opportunity to be a team member as BHHA modernizes and enhances behavioral health treatment in Washington State.

Evening and Night shifts include a shift differential of $2.50 an hour after 6pm in addition to the standard compensation rate. Opportunities performed on-site at this work location at least three days a week may be eligible for an additional 5% premium pay in addition to the advertised salary.

Work Schedule: Wednesday - Sunday. 2 pm to 1030 pm. Days off: Monday & Tuesday.

Some of what you will do:

• Provide visual monitoring of residents.
• Monitor the main security systems to ensure appropriate entry and exit of authorized personnel.
• As a member of the security team you will provide therapeutically interventions or de-escalate behavioral issues as needed for safety.
• Conduct regular walkthroughs of living units and the treatment mall ensuring safety while engaging with residents and support staff.
• Operate a motor vehicle to provide emergency response services to multiple locations within the Maple Lane Campus.
• Maintain 24-hour electronic log on routine check and incidents.
• Responsible for documentation of resident item counts, security inspections, and unit checks.
• Assists in gathering evidence and facts involving criminal activity by partnering with local law enforcement.
• Provide security gate support, which may include positioning in the Security Building to check the IDs of the staff coming onto campus and check IDs of staff leaving campus by foot or vehicle.
• Monitor Vehicle Gate and all related traffic for resident transports, facility deliveries, as well as internal and external maintenance visitors.
• Conduct visitation procedures for all residents and their visitors.
• Conducts hospital watch procedures for residents.

Who should apply:

Professionals with a valid driver's license and one of the following:

• High school graduation or GED plus two years of experience in areas of work such as: security guard, correctional officer or store investigations, or police officer, police reserve officer, military police or other law enforcement work.
• Or, a certificate of completion in a basic law enforcement training program approved by the Washington Criminal Justice Training Commissioner; or certificate of completion in a police or reserve police academy or military training program will substitute for one of the two years of required experience.
• Or, one year of experience as a Security Guard 1.

Knowledge, skills, and abilities

• Customer service-oriented with a strong focus on patient well-being and safety.
• Capable of employing a variety of de-escalation techniques to manage resident behaviors.
• Skilled in non-physical interventions and conflict resolution.
• Adaptable and open to training on diverse approaches to resident care.
• Proficient in assessing situations and implementing the least restrictive interventions.
• Experienced in calmly managing crises with a resident centered approach.
• Committed to continuous learning and applying best practices in de-escalation.

Why Join Us?

We partner with people to access support, care, and resources. DSHS employees make a difference in WA State every day by supporting sustainable recovery, independence, and wellness.

The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring an equity, anti-racism, and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at [phone]. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

Relationship and Reporting Structure (Nebotix?) Disclosure: If you are selected for hire, you must disclose whether you have a relative, household member, close friend, or romantic partner within your potential supervisory chain of command. DSHS has a Relationships and the Reporting Structure policy that prohibits nepotism and can be reviewed here. Applicants whose appointment would result in a prohibited reporting relationship are not eligible for appointment to that position.

Have questions?

Please contact [e-mail] and reference 06318.