DSHS DVR Performance Analyst

State of Washington; Lacey (WA); Hybrid; USD 85,000 - 125,000; Full time

Job summary

State of Washington’s DVR seeks a Management Analyst 4–Performance Analyst to turn complex data into actionable insights. You’ll build dashboards in Power BI, analyze performance, and support ongoing reporting for leadership and staff across programs.

You’ll work in a primarily teleworking role with one in-office day per week, collaborating with stakeholders to improve data usability and service delivery while supporting strategic planning and quality assurance activities.

Qualifications

• Bachelor’s degree in business administration, public administration, law, public health, health administration, or related field.
• Four years of experience conducting research, evaluating performance, and analyzing policies, laws, rules, or regulations.

Responsibilities

• Collects, organizes, and validates performance data used to measure program results and support management reporting.
• Creates reports, presentations, and data visualizations that make complex information easier to understand for different audiences.
• Reviews and cleans data from case management and other systems to ensure information is accurate and ready for reporting.
• Develops and documents clear procedures and workflows to ensure data is collected consistently, accurately, and on time.
• Reviews reports and performance data to identify trends, errors, gaps, and areas that may need additional review.
• Builds strong working relationships with subject matter experts, managers, and Executive Leadership to support ongoing performance reporting.
• Analyzes data to identify trends, challenges, and opportunities for improvement and provides recommendations to support program performance and strategic planning.
• Monitors data and system use and recommends ways to improve data accuracy, validation, staff engagement, and alignment with division goals.
• Supports Quality Assurance and Compliance teams with data and process improvement related to audits, corrective action plans, and strategic planning activities.
• Facilitates workgroups to collect and analyze information, identify current and future needs, and support strategic and state planning.
• Conducts special or ad hoc data analyses as requested by the Planning and Evaluation Analyst.
• Provides guidance to staff across the division on how to interpret data and determine which information best demonstrates progress toward program goals.
• Participates in and facilitates internal and external workgroups focused on process improvement, data analysis, reporting requirements, and system testing.
• Collaborates with DVR staff and partner agencies to provide expert guidance on performance management, data interpretation, reporting, and data-driven decision-making.

Skills

Power BI

Tableau

Excel

SQL

Python

R

Education

Bachelor’s degree

Tools

Power BI

Tableau

SQL

Python

R

Excel

Job description

DSHS DVR Management Analyst 4- Performance Analyst

Division of Vocational Rehabilitation (DVR) has an exciting opportunity for a Performance Analyst also known as a Management Analyst to join our team. In this role, you'll support the division’s ongoing commitment to data-driven decision-making, continuous improvement, and modernization. Reporting to the Performance & Evaluation Analyst, this position serves as a senior-level resource for analyzing complex data, improving business processes, and developing meaningful insights that support DVR staff, management, leadership, and stakeholders.

As a Performance Analyst, you’ll be the go-to expert for turning complex data into clear, actionable information. You’ll develop and maintain reports, dashboards, and business intelligence solutions using tools such as Power BI, while supporting data mapping, visualization, and enterprise analytics initiatives. You’ll track issues, research solutions for staff inquirie, identify opportunities to improve data usability and service delivery, and provide recommendations that help DVR make informed operational and strategic decisions. This role offers the opportunity to work across programs and with diverse stakeholders to improve processes, evaluate the impact of changes, and ensure data is accurate, accessible, and meaningful. Every project brings a new opportunity to solve problems, uncover insights, and help modernize the way DVR uses data to serve its customers.

Please note:

This opportunity is primarily teleworking with one in-office day a week.

Some of what you'll do:

• Collects, organizes, and validates performance data used to measure program results and support management reporting.
• Creates reports, presentations, and data visualizations that make complex information easier to understand for different audiences.
• Reviews and cleans data from case management and other systems to ensure information is accurate and ready for reporting.
• Develops and documents clear procedures and workflows to ensure data is collected consistently, accurately, and on time.
• Reviews reports and performance data to identify trends, errors, gaps, and areas that may need additional review.
• Builds strong working relationships with subject matter experts, managers, and Executive Leadership to support ongoing performance reporting.
• Analyzes data to identify trends, challenges, and opportunities for improvement and provides recommendations to support program performance and strategic planning.
• Monitors data and system use and recommends ways to improve data accuracy, validation, staff engagement, and alignment with division goals.
• Supports Quality Assurance and Compliance teams with data and process improvement related to audits, corrective action plans, and strategic planning activities.
• Facilitates workgroups to collect and analyze information, identify current and future needs, and support strategic and state planning.
• Conducts special or ad hoc data analyses as requested by the Planning and Evaluation Analyst.
• Provides guidance to staff across the division on how to interpret data and determine which information best demonstrates progress toward program goals.
• Participates in and facilitates internal and external workgroups focused on process improvement, data analysis, reporting requirements, and system testing.
• Collaborates with DVR staff and partner agencies to provide expert guidance on performance management, data interpretation, reporting, and data-driven decision-making.

Who should apply?

We are looking for professionals with:
A bachelor’s degree* in business administration, public administration, law, public health, health administration, or a related field.
AND
Four years of experience** conducting research, evaluating performance, and analyzing policies, laws, rules, or regulations.
*Relevant experience may be substituted, year for year, for required education.
** Relevant graduate education may be substituted, year for year, for the required experience.

Additional skills, knowledge and abilities that we are looking for:

• Ability to conduct a variety of methods for data analysis.
• Ability to collect, analyze and interpret data from a variety of sources, and to differentiate meaningful data from non-significant or irrelevant data.
• Knowledge and use of MS Office products and Adobe Pro.
• Expertise in Excel, data visualization tools Power BI or Tableau, and familiarity with statistical
  analysis applications such as SQL, Python or R.
• Ability to produce accurate written reports and other work products that are understandable and useful to others who are not proficient in statistical methods including data visualization.
• Ability work collaboratively with stakeholders, staff, and others.
• Excellent interpersonal skills.
• Ability to learn and apply new technical skills.
• Ability to apply Lean practices and methodologies, and other models of continuous quality improvement.
• Strong organizational skills with proven ability to manage multiple tasks concurrently.
• This position's specialty and expertise are in the use of performance management and quality assurance methods, analytical tools enterprise performance management principles, and measures and practices to support the division’s overall performance on an ongoing basis.

Interested?Apply today!

Questions? Please reach out to DSHS Recruiter Morgan Daggi at [e-mail] and reference job number 08147.

The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at [phone]. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

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