DSHS FTAA EHR Readiness Specialist (Management Analyst 4)

Washington State Department of Social and Health Services; Olympia (WA); Sur place; USD 90 000 - 125 000; Plein temps

Résumé du poste

Washington State Department of Social and Health Services in Olympia seeks an EHR Readiness Specialist (Management Analyst 4) to drive readiness activities for the agencywide EHR deployment. You will coordinate end-user education across divisions, ensuring materials align with DSHS workflows and regulatory standards.

The role involves partnering with program leadership, clinical teams, HCMACS, system integrators, and vendors to identify gaps, tailor curricula, and support go-live and

Qualifications

• Experience coordinating readiness, end-user education, training, or enablement with external vendors or software providers.
• Experience supporting large, complex technology implementations (EHR/ERP) including go-live activities.
• Experience developing training content aligned with policies, workflows, and technology systems.
• Experience conducting needs assessments and evaluating readiness or training effectiveness using qualitative and quantitative data.

Responsabilités

• Coordinate readiness strategy, end-user education activities, timelines, and dependencies across divisions and deployment phases.
• Serve as main contact between program leadership, clinical teams, IT, and vendors to align readiness efforts.
• Assess readiness needs by analyzing workflows, EHR functionality, user roles, and program requirements to identify gaps and solutions.
• Review and adapt vendor readiness plans to align with policies, workflows, and regulatory standards.
• Develop role-based EHR readiness materials, including curricula, guides, user aids, simulations, and SOPs.
• Coordinate instructor-led, virtual, and train-the-trainer readiness activities and post-go-live support.

Connaissances

Readiness coordination

End-user education

Stakeholder collaboration

EHR knowledge

Risk identification

Vendor coordination

Formation

Bachelor's degree in business administration, public administration, law, public health, health administration, or a related field

Outils

Learning Management Systems (LMS)

EHR systems

Curriculum development tools

Description du poste

DSHS FTAA - EHR Readiness Specialist (Management Analyst 4)

Join DSHS in Olympia as an EHR Readiness Specialist (Management Analyst 4) and play a key role in preparing staff for the successful implementation, adoption, and ongoing optimization of the agency’s Electronic Health Record (EHR) system. In this role, you'll coordinate readiness efforts across DSHS divisions, facilities, program teams, and external partners, ensuring vendor-developed solutions and materials align with DSHS workflows, policies, and operational needs. Your work will help identify readiness gaps, develop and improve role-based resources, and coordinate activities across implementation and post-go-live phases, helping staff build the knowledge and confidence needed to effectively use the EHR and supporting the long-term success of this enterprise initiative.

Some Of What You'll Do

• Coordinate DSHS EHR readiness strategy, end user system education activities, timelines, and dependencies across divisions, facilities, project workstreams, and deployment phases.
• Serve as a key point of contact between DSHS program leadership, clinical and operational teams, HCMACS, systems integrators, and EHR vendors to align readiness efforts and resolve issues.
• Assess readiness needs by analyzing workflows, EHR functionality, user roles, and program requirements to identify gaps and recommend solutions.
• Review, adapt, and integrate vendor-developed readiness plans, curricula, and materials to align with DSHS policies, workflows, operational requirements, and regulatory standards.
• Develop and maintain role-based EHR readiness materials, including curricula, facilitator guides, user guides, job aids, simulations, and standard operating procedures.
• Coordinate and support instructor-led, virtual, and train-the-trainer readiness activities, including scheduling, enrollment, resources, and go-live and post-go-live support.
• Evaluate readiness effectiveness using feedback, assessments, participation data, and adoption metrics, and recommend improvements to curricula, tools, and delivery methods.
• Identify and help mitigate readiness-related risks in collaboration with risk, privacy, security, business continuity, and other EHR program partners.

Desired skills, knowledge, and abilities:

• Experience coordinating or integrating readiness, end user education, training, or enablement efforts with external vendors, systems integrators, or software providers.
• Experience supporting large, complex technology implementations, such as EHR, ERP, or other enterprise systems, including go-live and post-go-live activities.
• Experience developing or adapting training and instructional content to align with organizational policies, workflows, business requirements, and technology systems.
• Experience conducting needs assessments, developing role-based learning solutions, and evaluating readiness or training effectiveness using qualitative and quantitative information.
• Ability to collaborate effectively in a matrixed, multi-partner environment with program leaders, clinical and operational staff, IT teams, vendors, and other stakeholders.
• Knowledge of learning management systems (LMS), e-learning authoring tools, and other technologies used to develop, organize, and deliver learning content.
• Ability to analyze complex information, identify gaps and risks, and recommend practical solutions that support successful system adoption and continuous improvement.

Who should apply?

We Are Searching For Professionals With

• A bachelor's degree in business administration, public administration, law, public health, health administration, or a related field AND four years of experience conducting research and analyzing policies, laws, rules, or regulations. OR
• A combination of education and experience totaling eight or more years.

Additional information:

• Work schedule: 8:00 AM - 5:00 PM, Monday through Friday.

The Department of Social and Health Services' (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

Supplemental Information

• Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at [phone]. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

Relationship and Reporting Structure Disclosure

If you are selected for hire, you must disclose whether you have a relative, household member, close friend, or romantic partner within your potential supervisory chain of command. DSHS has a Relationships and the Reporting Structure policy that prohibits nepotism and can be reviewed here. Applicants whose appointment would result in a prohibited reporting relationship are not eligible for appointment to that position.

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