DSHS DVR Performance Analyst

Washington State Department of Social and Health Services; Lacey (WA); Hybrid; USD 85,000 - 120,000; Full time

Job summary

Washington State Department of Social and Health Services is seeking a Management Analyst 4- Performance Analyst to advance data-driven decision-making within the Division of Vocational Rehabilitation. You will analyze complex datasets, develop insights, and support leadership with performance reporting and continuous improvement initiatives.

The role emphasizes data validation, process documentation, and collaboration with stakeholders to drive division-wide performance on program goals, with

Qualifications

• A bachelor’s degree in business administration, public administration, law, public health, health administration, or related field.
• Four years of experience conducting research, evaluating performance, and analyzing policies, laws, rules, or regulations.
• Relevant graduate education may substitute, year for year, for the required experience.

Responsibilities

• Collects, organizes, and validates performance data used to measure program results and support management reporting.
• Creates reports, presentations, and data visualizations that make complex information easier to understand for different audiences.
• Reviews and cleans data from case management and other systems to ensure information is accurate and ready for reporting.
• Develops and documents clear procedures and workflows to ensure data is collected consistently, accurately, and on time.
• Reviews reports and performance data to identify trends, errors, gaps, and areas that may need additional review.
• Builds strong working relationships with subject matter experts, managers, and Executive Leadership to support ongoing performance reporting.
• Analyzes data to identify trends, challenges, and opportunities for improvement and provides recommendations to support program performance and strategic planning.
• Monitors data and system use and recommends ways to improve data accuracy, validation, staff engagement, and alignment with division goals.
• Supports Quality Assurance and Compliance teams with data and process improvement related to audits, corrective action plans, and strategic planning activities.
• Facilitates workgroups to collect and analyze information, identify current and future needs, and support strategic and state planning.
• Conducts special or ad hoc data analyses as requested by the Planning and Evaluation Analyst.
• Provides guidance to staff across the division on how to interpret data and determine which information best demonstrates progress toward program goals.
• Participates in and facilitates internal and external workgroups focused on process improvement, data analysis, reporting requirements, and system testing.
• Collaborates with DVR staff and partner agencies to provide expert guidance on performance management, data interpretation, reporting, and data-driven decision-making.

Skills

Data analysis

Data collection

Data interpretation

Stakeholder collaboration

Interpersonal skills

Lean methodologies

Learn new tech

MS Office

Adobe Pro

Excel

Power BI

Tableau

SQL

Python

R

Education

Bachelor's degree

Tools

MS Office

Adobe Pro

Excel

Power BI

Tableau

SQL

Python

R

Job description

Management Analyst 4- Performance Analyst

Division of Vocational Rehabilitation (DVR) has an exciting opportunity for a Performance Analyst also known as a Management Analyst to join our team. In this role, you’ll support the division’s ongoing commitment to data-driven decision-making, continuous improvement, and modernization. Reporting to the Performance & Evaluation Analyst, this position serves as a senior-level resource for analyzing complex data, improving business processes, and developing meaningful insights that support DVR staff, management, leadership, and stakeholders.

This opportunity is primarily teleworking with one in-office day a week.

Some Of What You’ll Do

• Collects, organizes, and validates performance data used to measure program results and support management reporting.
• Creates reports, presentations, and data visualizations that make complex information easier to understand for different audiences.
• Reviews and cleans data from case management and other systems to ensure information is accurate and ready for reporting.
• Develops and documents clear procedures and workflows to ensure data is collected consistently, accurately, and on time.
• Reviews reports and performance data to identify trends, errors, gaps, and areas that may need additional review.
• Builds strong working relationships with subject matter experts, managers, and Executive Leadership to support ongoing performance reporting.
• Analyzes data to identify trends, challenges, and opportunities for improvement and provides recommendations to support program performance and strategic planning.
• Monitors data and system use and recommends ways to improve data accuracy, validation, staff engagement, and alignment with division goals.
• Supports Quality Assurance and Compliance teams with data and process improvement related to audits, corrective action plans, and strategic planning activities.
• Facilitates workgroups to collect and analyze information, identify current and future needs, and support strategic and state planning.
• Conducts special or ad hoc data analyses as requested by the Planning and Evaluation Analyst.
• Provides guidance to staff across the division on how to interpret data and determine which information best demonstrates progress toward program goals.
• Participates in and facilitates internal and external workgroups focused on process improvement, data analysis, reporting requirements, and system testing.
• Collaborates with DVR staff and partner agencies to provide expert guidance on performance management, data interpretation, reporting, and data-driven decision-making.

Who should apply?

We are looking for professionals with:

• A bachelor’s degree* in business administration, public administration, law, public health, health administration, or a related field.

AND

• Four years of experience** conducting research, evaluating performance, and analyzing policies, laws, rules, or regulations.
• Relevant e xperience may be substituted, year for year, for required education.
• Relevant graduate education may be substituted, year for year, for the required experience.

Additional skills, knowledge and abilities that we are looking for:

• Ability to conduct a variety of methods for data analysis.
• Ability to collect, analyze and interpret data from a variety of sources, and to differentiate meaningful data from non-significant or irrelevant data.
• Knowledge and use of MS Office products and Adobe Pro.
• Expertise in Excel, data visualization tools Power BI or Tableau, and familiarity with statistical analysis applications such as SQL, Python or R.
• Ability to produce accurate written reports and other work products that are understandable and useful to others who are not proficient in statistical methods including data visualization.
• Ability work collaboratively with stakeholders, staff, and others.
• Excellent interpersonal skills.
• Ability to learn and apply new technical skills.
• Ability to apply Lean practices and methodologies, and other models of continuous quality improvement.
• Strong organizational skills with proven ability to manage multiple tasks concurrently.
• This position’s specialty and expertise are in the use of performance management and quality assurance methods, analytical tools enterprise performance management principles, and measures and practices to support the division’s overall performance on an ongoing basis.

Supplemental Information

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver’s license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information.

Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at [phone]. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

Relationship and Reporting Structure (NePotism) Disclosure:

If you are selected for hire, you must disclose whether you have a relative, household member, close friend, or romantic partner within your potential supervisory chain of command. DSHS has a Relationships and the Reporting Structure policy that prohibits nepotism and can be reviewed here . Applicants whose appointment would result in a prohibited reporting relationship are not eligible for appointment to that position.

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