DSHS DDA Residential Services Coordinator

State of Washington; Shoreline (WA); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Orca card

Transit access

Onsite Fitness Center

Benefits package

Job summary

State of Washington’s Fircrest Residential Habilitation Center is hiring a Residential Services Coordinator to oversee daily staffing, coordinate Direct Care Providers and Nurses using SILAS, and support 24/7 operations. The role emphasizes accuracy, compliance with ICF/ID and SNF standards, and after-hours coverage.

You will help maintain staffing patterns, monitor overtime, and report to Directors and Management. Competitive benefits and on-the-job training accompany this position at Fircrest.

Qualifications

• High school diploma or GED with 3 years' experience working with clients with developmental disabilities.
• Three years of experience as an Attendant Counselor 3 equivalent or higher-level class.

Responsibilities

• Oversees staffing levels, monitor overall staffing pattern, makes staffing adjustment recommendations and reviews staffing needs and concerns.
• Monitor staffing levels, provide analysis of overtime, accurately document data and provide any recommendations to Directors and Management as necessary.
• Ensure compliance with ICF/ID and Skilled Nursing Facility standards, laws, regulations, policies, and Fircrest Procedures.
• Maintain accurate and updated information in an advanced scheduling (SILAS) database.
• Ensure work procedure and administrative polies are adhered to after hours, on weekends and holidays.
• Ensure resident protection, serve as a mandated reporter and be a first responder for campus emergencies.

Skills

Staffing management

Scheduling systems

Interpersonal communication

Customer service

Team collaboration

Education

High school diploma or GED

Tools

SILAS scheduling system

Microsoft Word

Excel

Outlook

Job description

DSHS DDA Residential Services Coordinator

Do you enjoy working closely with people in need and want to make a difference in their lives? A career as a Residential Services Coordinator (RSC) could be for you. RSC’s directly support Supervisors and Fircrest Management by properly maintaining daily staffing levels to ensure smooth operations in areas of staffing management.

In this role, you will utilize an advanced scheduling system (SILAS) to coordinate the daily staffing of Direct Care Providers/Nurses and assist in other duties related to supporting a 24/7 care facility.

Start a career today at Fircrest Residential Habilitation Center and join our community of hard-working professionals. We offer competitive benefits, on the job training, meaningful work, and long-term career opportunities.

Fircrest RHC is conveniently located just north of Seattle in the central location of Shoreline, WA, and has excellent access to transit lines. Also nearby are major medical & educational facilities, a variety of eateries, access to Wi‑Fi while on campus, as well as an onsite Fitness Center. In addition to an exceptional benefits package, we also offer a complimentary Orca card while employed with Fircrest. You will enjoy being part of a great team and working in a residential setting on a beautiful 88‑acre lot with a park‑like atmosphere.

Note: This recruitment will be used to fill various positions and may also be used to fill any additional open positions.

King County employees receive 5% premium pay in addition to the advertised salary and are eligible to receive a free ORCA card for transportation use. Opportunities performed on‑site at this work location at least three days a week may be eligible for an additional 5% premium pay in addition to the advertised salary. Evening and Night shifts include a shift differential in addition to the standard compensation rate.

Some of what you'll do:

• Oversees staffing levels, monitor overall staffing pattern, makes staffing adjustment recommendations and reviews staffing needs and concerns.
• Monitor staffing levels, provide analysis of overtime, accurately document data and provide any recommendations to Directors and Management as necessary.
• Ensure compliance with Intermediate Care Facility for Individuals with Intellectual Disabilities (ICF/ID) and Skilled Nursing Facility standards, laws, regulations, policies, and Fircrest Procedures.
• Maintain accurate and updated information in an advanced scheduling (SILAS) database.
• Ensure work procedure and administrative polies are adhered to after hours, on weekends and holidays.
• Ensure resident protection, serve as a mandated reporter and be a first responder for campus emergencies.

What we're looking for:

• Skills in organization and management of daily staffing levels
• Basic computer skills including Microsoft Word, Excel, and Outlook
• Possess effective interpersonal communication skills
• Excellent customer service skills
• A valuable contributing member of a team with a voice that is appreciated & respected
• Individuals who want to seek educational and promotional opportunities
• Particular attention to detail
• Ability to multitask in a high demand environment
• Individuals that are eager to develop new personal and technical skills

Who should apply?

Professionals with a high school graduation or GED and three years of experience working with clients with developmental disabilities.

OR

Three years of experience as an Attendant Counselor 3 equivalent or higher-level class.

The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at [phone]. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

Relationship and Reporting Structure (…) Disclosure: If you are selected for hire, you must disclose whether you have a relative, household member, close friend, or romantic partner within your potential supervisory chain of command. DSHS has a Relationships and the Reporting Structure policy that prohibits nepotism and can be reviewed here. Applicants whose appointment would result in a prohibited reporting relationship are not eligible for appointment to that position.

E-Verify® is a registered trademark of the U.S. Department of Homeland Security