DSHS DDA Developmental Disabilities Case/Resource Manager

State of Washington; Lynnwood (WA); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Orca Card

Job summary

Washington State Department of Social and Health Services seeks Case Resource Managers for the Lynnwood office. You will provide specialized case and resource management support to individuals and families eligible for services, with travel within the region for in-person assessments and meetings.

The role offers telework/home options and a hybrid model, with a standard Mon–Fri 8am–5pm schedule and potential modified hours after probation. A background check will be conducted prior to hire.

Qualifications

• A Bachelor's degree in social sciences, social services, human services, behavioral sciences or an allied field and two years of experience providing social services to people with intellectual or developmental disabilities.
• Or six years of experience in providing social services to people with intellectual or developmental disabilities.
• Or 12 months as a Case Resource Manager Trainee.
• Or Equivalent experience/education.
• Graduate training substitutes, year for year, for one year of experience.

Responsibilities

• Identify support needs of clients and plan for and authorize payment for appropriate services.
• Schedule and conduct face-to-face home visits and living quarters with clients and families.
• Facilitate person-centered goal-planning discussions with clients and family.
• Complete and revise client assessments and person-centered service plans within established timelines as required for caseload.
• Identify clients or families in crisis and make referrals to authorities or community resources.
• Determine financial and functional eligibility for programs.
• Review and monitor client plans, reports, and client progress.
• Establish and maintain complete and accurate case files and provider payment records.
• Professionally represent DDA and participate in community and agency meetings.

Skills

Computer skills

Confidential information handling

Cultural sensitivity

Prioritize and organize work

Interpersonal skills

Interpreting (certified)

Education

Bachelor's degree in social sciences or allied field

Six years of social services experience

12 months as Case Resource Manager Trainee

Equivalent experience/education

Graduate training substitutes one year of experience

Tools

Email

Office software

Data entry

Internet access

Job description

If you are devoted to serving those with developmental disabilities, consider this exciting opportunity.

The Developmental Disabilities Administration (DDA) is hiring multiple Case Resource Managers to work in our Lynnwood office. These positions work with individuals supported by Residential Agencies in their own homes.

If you already have social service experience, this is an incredible way to advance your career. In this role, you will provide specialized case and resource management support to individuals and families who are eligible for services with The Developmental Disabilities Administration.

Where you will work

This position is located in the Lynnwood office, and you have the option to work in office, telework at your home, or we also support a hybrid work model of office and telework. The standard work schedule is Monday – Friday, 8am – 5pm. You may have the option of a modified work schedule after successfully completing your 6-month probationary period. You will be required to attend training outside of your local office. Travel within the region to conduct in-person assessments and meetings with clients and community partners will be required.

Snohomish County employees are eligible to receive an Orca Card for transportation needs.

This position is covered by a collective bargaining agreement.

Some of what you will do

• Identify support needs of clients and plan for and authorize payment for appropriate services
• Schedule and conduct face-to-face home visits and living quarters with clients and families
• Facilitate person-centered goal-planning discussions with clients and family
• Complete and revise client assessments and person-centered service plans within established timelines as required for caseload
• Identify clients or families in crisis and make referrals as needed to appropriate authorities, department/administration services, state plan services, or local community resources.
• Determine financial and functional eligibility for any requested and/or enrolled program
• Review and monitor client plans, reports, and client progress
• Obtain translation and interpretation services for clients and families when needed Identify clients or families in crisis and make emergent referrals as needed to appropriate authorities, department/administration services, state plan services, or local community resources
• Establish and maintain complete and accurate case files, provider payment records, planned service written approvals/waivers
• Professionally represent DDA and participate in community and agency meetings

We are looking for professionals who have

A Bachelor's degree in social sciences, social services, human services, behavioral sciences or an allied field and two years of experience providing social services to people with intellectual or developmental disabilities.

Or six years of experience in providing social services to people with intellectual or developmental disabilities.

Or Satisfactory completion of 12 months as a Case Resource Manager Trainee.

Or Equivalent experience/education

Graduate training in the areas listed above will substitute, year for year, for one year of the experience providing social services to people with developmental disabilities.

Preferred knowledge, skills, and abilities

• Possess basic computer skills, including use of e-mail, basic software, data entry, and internet access
• Working knowledge of the Developmental Disabilities Administration residential and county service guidelines, RCWs, WACs, and policies/procedures
• Ability to safeguard sensitive and confidential information and documents, and maintain confidentiality regarding client information, yet identify issues of a serious and/or sensitive nature that need to be reported to the supervisor
• Able to prioritize and organize work in a fast-paced work environment
• Demonstrate sensitivity to cultural diversity
• A Certified interpreter allows for a 5% pay increase but is not required

The Department of Social and Health Services’ vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at [phone]. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

Relationship and Reporting Structure (Neb?) Disclosure: If you are selected for hire, you must disclose whether you have a relative, household member, close friend, or romantic partner within your potential supervisory chain of command. DSHS has a Relationships and the Reporting Structure policy that prohibits nepotism and can be reviewed here. Applicants whose appointment would result in a prohibited reporting relationship are not eligible for appointment to that position.

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