DSHS DDA HRSN Referral and Authorization Case Manager

State of Washington; Everett (WA); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Orca Card transportation

Job summary

State of Washington in Everett is seeking a Health-Related Social Needs Referral and Authorization Case Manager to support HRSN services for Apple Health clients and coordinate CARE Web assessments. The role may be in-office, telework, or hybrid, with travel within the region for assessments and meetings.

The position requires a social science degree or equivalent experience, strong confidentiality, and cultural sensitivity.

Qualifications

• Bachelor’s degree in social sciences or related field with 2 years of DD social services experience.
• Or six years of social services experience with developmental disabilities.
• Or 12 months as Case Resource Manager Trainee.
• Graduate training may substitute for one year of experience.

Responsibilities

• Conduct functional and financial HRSN assessments to determine care level and eligibility.
• Complete CARE-based assessments and service plans within timelines.
• Identify client support needs and plan payments for services.
• Obtain translation/interpretation services as needed.
• Refer individuals to DDA services and community programs.
• Make emergent referrals for crises to authorities or local resources.

Skills

Computer skills

DD guidelines

Confidentiality

Prioritization

Cultural sensitivity

Certified interpreter

Education

Bachelor's degree in social sciences

Social services experience

Case Resource Manager Trainee

Equivalent experience/education

Tools

CARE Web

Job description

Developmental Disabilities Case/Resource Manager

If you are devoted to serving those with developmental disabilities, consider this exciting opportunity. The Developmental Disabilities Administration is hiring a Health-Related Social Needs Referral and Authorization Case Manager to work in our Everett office.

This project position, expected to last through 30 June 2028, is working closely with the Health Care Authority (HCA) to administer the array of innovative new Health-Related Social Needs (HRSN) services and supports to include medically tailored meals, food and vegetable prescriptions, pantry restocking, air conditioners and installation for high-risk clients with access to cooling, pest eradication services, displacement housing funding, hoarding remediation, and caregiver respite services. The scope of clients HRSN services are available to include all Apple Health eligible clients when deemed medically appropriate using clinical and other health-related social needs.

Where you will work

This position is located in the Everett office, and you have the option to work in office, telework at your home, or we also support a hybrid work model of office and telework. The standard work schedule is Monday – Friday, 8am – 5pm. You may have the option of a modified work schedule after successfully completing your 6-month probationary period. You will be required to attend training outside of your local office. Travel within the region to conduct in-person assessments and meetings with clients and community partners will be required.

Snohomish County employees are eligible to receive an Orca Card for transportation needs.

This position is covered by a collective bargaining agreement.

Some of what you will do

• Conduct functional and financial HRSN assessments using the department’s Comprehensive Assessment Reporting and Evaluation (CARE Web) to determine level of care and eligibility for the HRSN
• The HRSN assessment will be completed meeting the quality standards set forth in the Long-Term Care Manual
• Complete initial client assessments and person-centered service plans in CARE within established timelines as required for caseload and according to WAC and send appropriate notices to client and representative
• Identify support needs of clients of DDA and plan for and authorize payment for appropriate services
• Obtain translation and interpretation services for clients and families when needed or requested
• Based on assessed needs, refer individuals to appropriate DDA services, other department services, and community programs/resources
• Identify clients or families in crisis and make emergent referrals to appropriate authorities, department/administration services, state plan services, or local community resources

We are looking for professionals who have

A Bachelor's degree in social sciences, social services, human services, behavioral sciences or an allied field and two years of experience providing social services to people with intellectual or developmental disabilities.

Or six years of experience in providing social services to people with intellectual or developmental disabilities.

Or Satisfactory completion of 12 months as a Case Resource Manager Trainee.

Or Equivalent experience/education

Graduate training in the areas listed above will substitute, year for year, for one year of the experience providing social services to people with developmental disabilities.

Preferred knowledge, skills, and abilities

• Possess basic computer skills, including use of email, basic software, data entry, and internet access
• Working knowledge of the Developmental Disabilities Community Services Division residential and county service guidelines, RCWs, WACs, and policies/procedures
• Ability to safeguard sensitive and confidential information and documents, and maintain confidentiality regarding client information, yet identify issues of a serious and/or sensitive nature that need to be reported to the supervisor
• Able to prioritize and organize work in a fast-paced work environment
• Demonstrate sensitivity to cultural diversity
• A Certified interpreter allows for a 5% pay increase but is not required

The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

Questions about this opportunity? Please contact Grant Grady at [e-mail] and reference project number 08305.

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information.

Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at [phone]. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

Relationship and Reporting Structure (Nebotism) Disclosure: If you are selected for hire, you must disclose whether you have a relative, household member, close friend, or romantic partner within your potential supervisory chain of command. DSHS has a Relationships and the Reporting Structure policy that prohibits nepotism and can be reviewed here. Applicants whose appointment would result in a prohibited reporting relationship are not eligible for appointment to that position.

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