DSC Technical Support Supervisor - Downtime & Escalations

Krones AG; Wisconsin; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) program

Flexible work schedule

Job summary

Krones AG is seeking a Digital Service Center (DSC) Supervisor in the United States, responsible for leading technical support activities and managing escalations. The role involves coordinating resources and ensuring clear communication with customers during high-impact situations.

The ideal candidate will have strong experience in technical support, team management, and troubleshooting complex systems. Krones AG offers a flexible work environment and an excellent benefits package, including health, dental, vision, and a 401(k) plan.

Qualifications

• Minimum 6 years of experience in Technical Support or Field Service.
• Experience managing escalations and urgent issues in a customer service environment.
• Strong organizational skills with experience in case tracking.

Responsibilities

• Lead coordination of technical support activities.
• Drive accountability and resource coordination during escalations.
• Participate in a rotating weekend on-call schedule.

Skills

Technical support coordination

Cross-functional team management

Troubleshooting complex systems

Strong communication skills

Education

Associate Degree or Bachelor of Applied Science

Tools

Support ticketing systems

Service dashboards

Job description

Krones AG is seeking a Digital Service Center (DSC) Supervisor in the United States, responsible for leading technical support activities and managing escalations. The role involves coordinating resources and ensuring clear communication with customers during high-impact situations.

The ideal candidate will have strong experience in technical support, team management, and troubleshooting complex systems. Krones AG offers a flexible work environment and an excellent benefits package, including health, dental, vision, and a 401(k) plan.