Drug Testing & Client Services Specialist

Variety Care; Oklahoma City (OK); On-site; USD 32,000 - 42,000; Full time

Job summary

NorthCare is seeking a Drug Testing Program Assistant to ensure efficient operation of the drug testing program. The role requires excellent customer service, trauma-informed sample collection, enrollment of clients, and strong organizational skills.

The position emphasizes confidentiality, safety, and adherence to agency procedures, with duties spanning check-in, referrals, and coordination with leadership. Training will be provided to meet NorthCare standards.

Qualifications

• High school diploma or GED with two years related experience and/or training, or an equivalent combination of education and experience.
• Peer Recovery Support Specialist credentials preferred but not required.

Responsibilities

• Provide excellent consumer service with a warm, welcoming environment and timely access to clinical staff.
• Greet consumers and referral sources professionally by phone and in person.
• Perform trauma-informed observed sample collection for male or female clients as per procedures.
• Enroll consumers into drug testing services and handle enrollment duties.
• Maintain referrals, respond to inquiries, and schedule/reschedule appointments.
• Handle check-in and fee collection from consumers.
• Maintain a clean, safe, and sanitary environment; restock supplies.
• Communicate with supervisor about issues impacting duties; follow through on tasks.
• Adhere to confidentiality policies and safety/administrative procedures.
• Perform other duties as assigned by leadership or Executive Staff.

Skills

Microsoft Office

Communication

Education

High school diploma or GED

Job description

NorthCare is seeking a Drug Testing Program Assistant to ensure efficient operation of the drug testing program. The role requires excellent customer service, trauma-informed sample collection, enrollment of clients, and strong organizational skills.

The position emphasizes confidentiality, safety, and adherence to agency procedures, with duties spanning check-in, referrals, and coordination with leadership. Training will be provided to meet NorthCare standards.