Drug GM Clerk: Customer-First Sales & Service

Kroger Family of Companies; Albany (OR); On-site; USD 31,000 - 37,000; Full time

Job summary

Kroger Family of Companies in Albany, OR is hiring a retail associate to deliver exceptional customer service and maintain a clean, safe shopping environment. You will support department goals, answer questions, suggest products, and help customers find items they need.

The role emphasizes welcoming customers, upholding safety standards, and staying informed about current ads and promotions. Strong communication and math skills are essential for success in a fast-paced store setting.

Qualifications

• Retail experience
• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math

Responsibilities

• Create an environment where customers feel welcome and valued by answering questions about products.
• Know products in the department and respond to questions with suggestions.
• Offer product samples to help customers discover items they inquire about.
• Inform customers of promotions and specials.
• Recommend items to meet customer needs and preferences.
• Monitor shelf life and labeling; ensure stock is accurate and up to date.
• Report discrepancies in ordering or shipping to the department manager.
• Maintain a positive attitude and customer-focused approach.
• Stay current with ads, promotions, and seasonal offerings.
• Support safety programs and report unsafe conditions to management.
• Participate in equipment inspection and maintenance as needed.
• Report accidents involving customers or employees to management.
• Report any safety risks, theft, or fraud to the store leadership.
• Collaborate effectively in a fast-paced environment.
• Handle conflicts in a calm, professional manner.
• Protect customer and business information with honesty and integrity.
• Follow directions and seek help to resolve issues.
• Assist minors, individuals with special needs, and older adults as needed.
• Perform essential functions of the position with or without reasonable accommodation.

Skills

Retail experience

Effective communication

Stress management

Basic math

Job description

Kroger Family of Companies in Albany, OR is hiring a retail associate to deliver exceptional customer service and maintain a clean, safe shopping environment. You will support department goals, answer questions, suggest products, and help customers find items they need.

The role emphasizes welcoming customers, upholding safety standards, and staying informed about current ads and promotions. Strong communication and math skills are essential for success in a fast-paced store setting.