DRUG-GEN MDSE/DEPT LEADER

Kroger; Durango (CO); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible scheduling

Tuition reimbursement

Associate discounts

Growth opportunities

Job summary

Kroger in Durango seeks a Drug GM Department Lead to deliver outstanding customer service and maintain a safe, clean department environment. You will set performance goals, train associates, and implement the department business plan while controlling expenses and inventory.

You will act with integrity and ensure compliance with laws and company guidelines. You will promote products, respond to customer questions, and support management in budgeting and promotional activities.

Qualifications

• Effective communication skills for team and customer interaction.
• Basic math skills for POS and budgeting tasks.
• Ability to stay composed under pressure in a fast-paced store setting.
• Experience leading teams or departments is preferred.
• Bilingual abilities are a plus for customer service.

Responsibilities

• Promote trust and respect among associates.
• Communicate department information to associates.
• Set performance goals and empower the team to meet them.
• Develop scheduling to manage customer volume.
• Train and develop associates on their jobs and performance reviews.
• Adhere to laws and company guidelines.
• Create an inviting environment and assist customers with product questions.
• Maintain knowledge of products and provide recommendations.
• Inform customers of specials and promotional plans.
• Plan and implement a department business plan with store management.
• Monitor inventory, expenses, and assist with budget reviews.
• Coordinate price changes, inventory processes, and safety procedures.

Skills

Effective communication

Basic math

Ability to handle stress

Management experience

Second language

Education

High school education or equivalent

Job description

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Achieve sales and profit goals for the department, monitor and control quality assurance standards, and direct, support, and supervise all functions, duties, and activities for the Drug GM department. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Promote trust and respect among associates.
• Communicate company, department, and job-specific information to associates.
• Establish performance goals and empower associates to meet or exceed targets.
• Develop scheduling to manage customer volume throughout hours of operation.
• Train and develop associates on their jobs and participate in the performance appraisal process.
• Adhere to all local, state, and federal laws, and company guidelines.
• Create an environment that allows customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Offer product samples to help customers discover new items or products.
• Inform customers of Drug GM specials.
• Display a positive attitude.
• Develop and implement a department business plan to achieve desired results by collaborating with store management and associates.
• Understand the store’s layout and be able to locate products.
• Inform and educate department associates about current, upcoming, and special in-store promotions.
• Prepare and submit seasonal critiques for the sales and merchandising supervisor.
• Implement the promotional plan for the department.
• Stay current with present, future, seasonal, and special ads.
• Monitor and control expenses for the department.
• Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.
• Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory.
• Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
• Plan, organize, and supervise the inventory process.
• Train department associates on inventory/stocking and Computer Assisted Ordering.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager if items need repair.
• Notify management of customer or employee accidents.
• Report all safety risks or issues, and illegal activity, including robbery, theft or fraud.
• Ability to work cooperatively in a high‑paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications

Minimum

• Effective communication skills
• Knowledge of basic math
• Ability to handle stressful situations

Desired

• High school education or equivalent preferred
• Management experience preferred
• Drug GM experience
• Retail experience
• Second language: speaking, reading and/or writing

Benefits

What You’ll Receive From Us

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full‑ and part‑time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology and so much more.
• Up to $21,000 in tuition reimbursement over your career, through our industry‑leading Continuing Education program.
• Vast potential for growth, through an abundance of industry‑leading training programs and diverse career pathways.

Health & Well‑being Benefits

• Health care benefits
• Paid time off such as vacation, sick leave, and parental leave
• Mental and emotional support resources through our Employee Assistance Program

Financial Benefits

• Participation in a 401(k) plan and/or participation in a Taft‑Hartley pension fund, subject to certain eligibility requirements
• Group term life insurance eligible, depending on varying criteria by location and subject to certain eligibility requirements
• Potentially bonus eligible, depending on varying criteria by location and based upon annual store performance
• Associate discount

Growth And Development Benefits

• Tuition assistance, college scholarships and educational leave of absence, depending on varying criteria by location and subject to certain eligibility requirements
• Robust internal training and development resources to grow your career