CUSTOMER SVC/DEPT LEADER

Kroger; White Rock (NM); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Comprehensive medical, dental, vision, and prescription coverage

Flexible scheduling with paid time off

Employee Assistance Program

Associate discounts

Tuition reimbursement

Growth opportunities through training programs

Job summary

Kroger is hiring for a Front-end Supervisor in White Rock, New Mexico. The role involves leading the Front-end department, ensuring outstanding customer service, managing cash operations, and adhering to food safety regulations. Ideal candidates should possess effective communication skills, retail or customer-service experience, and the ability to handle stressful situations. This position offers significant growth opportunities and a comprehensive benefits package including healthcare, flexible scheduling, and tuition reimbursement.

Qualifications

• Effective communication skills are essential for team coordination and customer interaction.
• Previous retail or customer service experience preferred, with the ability to remain calm in stressful situations.

Responsibilities

• Direct and supervise all day-to-day functions for the Front-end department.
• Promote trust and respect among associates.
• Manage cash control, sales, and cash items for the store.
• Collaborate with associates to achieve store goals.
• Ensure compliance with food safety regulations.

Skills

Effective communication skills

Retail or customer-service experience

Ability to handle stressful situations

Basic math skills

Job description

Job Description

Establish an outstanding customer experience through exceptional service. Maintain a safe and clean environment that encourages customers to return. Direct and supervise all day‑to‑day functions for the Front‑end department. Execute best practices, goals, and Front‑end standards established for the department. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Role‑model the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Promote trust and respect among associates.
• Communicate company, department, and job specific information to associates.
• Collaborate with associates and promote teamwork to help achieve company/store goals.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products.
• Monitor and control supply expenses for the department.
• Manage cash control, sales and cash items and records for the store.
• Manage the scheduling of Front‑end associates to provide adequate department coverage.
• Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.
• Develop and implement a department business plan to achieve desired results.
• Create and execute sales promotions in partnership with store management.
• Implement the period promotional plan for the department.
• Stay current with present, future, seasonal and special ads.
• Monitor and control expenses for the department.
• Maintain awareness of inventory/stocking conditions; note any discrepancies in inventory.
• Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs.
• Plan, organize and supervise the inventory process.
• Train department associates on inventory/stocking and Computer Assisted Ordering.
• Adhere to all food safety regulations and guidelines.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notifying appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks or issues, and illegal activity, including robbery, theft or fraud.
• Oversee and manage the efficient operations of all functions and activities of the Front‑end.
• Adhere to all local, state and federal laws, and company guidelines.
• Assist management in the supervision and coaching of front‑end associates in the performance of their duties.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications

• Effective communication skills.
• Knowledge of basic math (counting, addition, and subtraction).
• Ability to handle stressful situations.
• Retail or customer‑service experience.

Benefits

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage.
• Flexible scheduling in full‑ and part‑time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through the Employee Assistance Program and confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology and more.
• Up to $21,000 in tuition reimbursement over your career, through our industry‑leading Continuing Education program.
• Vast potential for growth, through an abundance of industry‑leading training programs and diverse career pathways.