DRUG-GEN MDSE/CLERK

Kroger Mountain View Foods; Troy (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Drug-GM Clerk to enhance customer experiences through exceptional service. This role focuses on creating a welcoming environment, assisting customers with product inquiries, and maintaining a clean and safe department. Ideal candidates will possess strong communication skills, retail experience, and the ability to handle stressful situations. Join a dynamic team where your contributions will directly impact customer satisfaction and store success. If you're passionate about delivering quality service and fostering a positive shopping experience, this opportunity is for you.

Qualifications

• Retail experience is essential for managing customer interactions.
• Effective communication skills are necessary for providing excellent service.

Responsibilities

• Create a welcoming environment for customers by answering their questions.
• Maintain product knowledge to assist customers effectively.
• Reinforce safety programs and comply with safety procedures.

Skills

Retail experience

Ability to handle stressful situations

Effective communication skills

Knowledge of basic math

Job description

Join to apply for the DRUG-GEN MDSE/CLERK role at Kroger Mountain View Foods

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

Responsibilities

• Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and respond to questions and make suggestions about products.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of Drug GM specials.
• Recommend Drug GM items to customers to ensure they get the products they want and need.
• Review "sell by" dates and take appropriate action.
• Label, stock, and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with present, future, seasonal, and special ads.
• Reinforce safety programs by complying with safety procedures and identifying unsafe conditions, notifying store management.
• Practice preventive maintenance by properly inspecting equipment and notifying appropriate department or store management of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks, issues, and illegal activities, including robbery, theft, or fraud.
• Work cooperatively in a high-paced and sometimes stressful environment.
• Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance when necessary to resolve customer and business issues.
• Support and assist through direct interaction with minors, individuals with special needs, and/or older adults.
• Perform the essential functions of this position with or without reasonable accommodation.

Qualifications

• Retail experience
• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math

Note: The job description is comprehensive but could be improved by reducing redundancy and emphasizing key responsibilities and qualifications more succinctly. The current format is detailed and well-structured, but minor editing for clarity and brevity would enhance readability.