DRUG-GEN MDSE/CLERK

Fred Meyer, Inc.; Medford (OR); On-site; USD 21,000 - 29,000; Full time

Job summary

Fred Meyer, Inc. in Medford, OR is hiring for a Customer Service role focused on creating outstanding experiences through friendly, knowledgeable service. You will help customers, answer questions about products, and maintain a safe, clean store environment.

You will support the department manager to meet sales goals, uphold safety procedures, and embody our core values of respect, integrity and inclusion while handling busy, high‑paced conditions.

Qualifications

• Ability to handle stressful situations.
• Knowledge of basic math.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Responsibilities

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions about products.
• Gain and maintain knowledge of products sold within the department and respond to questions.
• Offer product samples to help customers discover new items.
• Inform customers of Drug GM specials and recommend items to meet their needs.
• Label, stock and inventory department merchandise; review sell by dates.
• Report ordering/shipping discrepancies to the department manager.
• Reinforce safety programs by following procedures and identifying unsafe conditions.

Skills

Ability to handle stressful situations

Knowledge of basic math

Customer service mindset

Ability to work in a fast-paced env

Honesty and integrity

Job description

Position Summary

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1 st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

• Ability to handle stressful situations
• Knowledge of basic math
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of Drug GM specials.
• Recommend Drug GM items to customers to ensure they get the products they want and need.
• Review "sell by" dates and take appropriate action.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with present, future, seasonal and special ads.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.