DRUG-GEN MDSE/CLERK

Ralphs; Laguna Niguel (CA); Presencial; USD 21.000 - 26.000; Tempo integral

Resumo da vaga

Ralphs in California seeks a frontline associate to deliver outstanding customer service and maintain a safe, clean environment that invites customers to return. You will assist the department manager in reaching sales goals while upholding the Customer 1st strategy and the company values of respect, honesty, integrity, diversity, inclusion, and safety.

The role emphasizes assisting customers, knowledge of products, and proactive engagement to ensure a positive shopping experience for every

Qualificações

• Retail experience is required.
• Ability to handle stressful situations with composure.
• Strong communication skills and basic math proficiency.

Responsabilidades

• Create an environment where customers feel welcome, important, and appreciated by answering questions about products and services.
• Gain knowledge of products and respond to questions, making suggestions when appropriate.
• Offer product samples to help customers discover new items.
• Inform customers of store specials and promotions.
• Recommend items to ensure customers get what they want and need.
• Review product dates to ensure freshness and quality.
• Label, stock, and inventory department merchandise.
• Report ordering/shipping discrepancies to the department manager.
• Display a positive attitude and uphold safety procedures.
• Assist with seasonal ads and promotions and stay current with store offerings.
• Report safety risks or incidents promptly and cooperate with management.
• Maintain a cooperative, non-confrontational approach in high-paced environments.
• Provide support to customers including minors, individuals with special needs, and older adults.

Conhecimentos

Retail experience

Stress management

Effective communication

Basic math

Descrição da vaga

Position Summary:
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1 st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

• Retail experience
• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of Drug GM specials.
• Recommend Drug GM items to customers to ensure they get the products they want and need.
• Review "sell by" dates and take appropriate action.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with present, future, seasonal and special ads.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.