DRUG-GEN MDSE/CLERK

Fred Meyer; Gresham (OR); On-site; USD 19,000 - 25,000; Full time

Job summary

Fred Meyer, Inc. is seeking staff to create an outstanding customer experience through exceptional service in our Oregon store locations.

The role focuses on maintaining a safe, clean environment and supporting department goals while upholding our Customer 1st strategy and core values of respect, honesty, integrity, diversity, and safety. Responsibilities include answering questions, knowledge of products, offering samples, communicating promotions, and ensuring product availability.

Qualifications

• Retail experience is required or preferred.
• Candidate should handle stressful situations professionally.
• Strong communication skills with customers and teammates.
• Ability to perform basic arithmetic for transactions and tasks.

Responsibilities

• Create an environment where customers feel welcome and valued by answering questions about products.
• Gain knowledge of products in the department to answer questions and make suggestions.
• Offer product samples to help customers discover new items.
• Inform customers of specials and promotions.
• Recommend items to meet customer needs and preferences.
• Monitor shelf dates and take action as needed.
• Label and stock department merchandise and report discrepancies.
• Maintain a positive attitude and stay current with ads and promotions.
• Support safety programs and report any safety concerns.
• Assist with equipment inspections and report any repairs needed.
• Report accidents or incidents to management.
• Conduct duties with honesty and integrity and follow directions to resolve issues.
• Provide assistance to customers including minors, individuals with special needs, and older adults.

Skills

Retail experience

Handle stressful situations

Effective communication

Basic math

Job description

Position Summary:
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1 st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

• Retail experience
• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of Drug GM specials.
• Recommend Drug GM items to customers to ensure they get the products they want and need.
• Review "sell by" dates and take appropriate action.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with present, future, seasonal and special ads.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.