DRUG-GEN MDSE/CLERK

Ralphs; Los Angeles (CA); Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

Ralphs is seeking a customer-focused associate to create a welcoming shopping environment and assist the department manager in achieving sales and profit goals. You will answer questions about products, maintain stock, and uphold safety and quality standards while delivering outstanding service to every customer in a fast-paced store setting.

The role emphasizes safety, product knowledge, and proactive assistance with a strong focus on customer satisfaction and teamwork within the department and

Formación

• Retail experience is preferred or required.
• Ability to handle stressful situations.
• Strong communication skills in person and over the phone.
• Basic math proficiency for transactions and balancing.

Responsabilidades

• Answer questions about products to help customers feel welcome.
• Learn product details and suggest items to meet needs.
• Offer product samples to customers.
• Inform customers of deals and specials.
• Recommend items to ensure customer satisfaction.
• Check and act on product sell-by dates as needed.
• Label, stock, and inventory department merchandise.
• Report ordering or shipping discrepancies to the manager.
• Maintain a positive, helpful attitude.
• Stay informed about current ads and promotions.
• Follow safety procedures and identify unsafe conditions.

Conocimientos

Retail experience

Stress management

Effective communication

Basic math

Descripción del empleo

Position Summary:
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1 st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

• Retail experience
• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of Drug GM specials.
• Recommend Drug GM items to customers to ensure they get the products they want and need.
• Review "sell by" dates and take appropriate action.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with present, future, seasonal and special ads.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.