DRUG-GEN MDSE/CLERK

Fred Meyer, Inc.; Klamath Falls (OR); On-site; USD 24,000 - 36,000; Full time

Job summary

Fred Meyer, Inc. is seeking team-oriented associates to create an outstanding customer experience through exceptional service. Responsibilities include maintaining a clean, safe environment and assisting the department manager in achieving sales goals.

Applicants should be able to handle a fast-paced store setting, respond confidently to customer questions, and stay informed about current promotions. A strong emphasis on safety, honesty, and customer care is essential.

Qualifications

• Strong customer service skills and a friendly, helpful attitude.
• Ability to communicate clearly with customers and teammates.
• Ability to resolve conflicts in a calm, professional manner.
• Wollows teamwork and collaborates with others to achieve goals.
• Comfort with handling stressful situations in a retail environment.
• Knowledge of products in the department and ability to answer questions.
• Commitment to safety and following safety procedures.

Responsibilities

• Create an outstanding customer experience through exceptional service.
• Assist the department manager in achieving sales and profit goals.
• Maintain a safe, clean environment to encourage customer return.
• Answer questions about products and make recommendations.
• Label, stock and inventory department merchandise.
• Monitor quality standards and report discrepancies.
• Stay current with promotions and store ads.
• Follow safety procedures and report any safety concerns.
• Provide support with minors, individuals with special needs, and older adults as needed.
• Perform essential functions of the position with or without reasonable accommodation.

Skills

Customer service

Communication

Conflict resolution

Teamwork

Stress management

Product knowledge

Safety awareness

Attention to detail

Multitasking

Job description

Position Summary

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1 st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

• Ability to handle stressful situations
• Knowledge of basic math
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of Drug GM specials.
• Recommend Drug GM items to customers to ensure they get the products they want and need.
• Review "sell by" dates and take appropriate action.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with present, future, seasonal and special ads.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.