Drug & Alcohol Program Specialist

Sheakley; Blue Ash (OH); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Sheakley is seeking a Drug & Alcohol Testing Program Specialist to manage our drug testing portal and administer workplace programs for clients. You will serve as the primary resource for testing program compliance, random selections, portal administration, reporting, and process support.

The role requires strong organization, attention to detail, and excellent customer service, with knowledge of DOT and non-DOT testing preferred.

Qualifications

• Experience managing drug and alcohol programs.
• Ability to multitask under pressure.
• High level of customer service skills.
• Experience working with multiple clients and switching between them daily.

Responsibilities

• Manage the day-to-day operation of the drug testing portal for clients.
• Serve as primary resource for clients on testing program compliance, random selections, reporting and process support.
• Maintain confidentiality and handle sensitive information with discretion.
• Coordinate with multiple clients and adapt to changing workloads.

Skills

Customer service

Multitasking

Attention to detail

Communication

Organization

Problem solving

Confidentiality

MS Office

Data analysis

Tools

Outlook

Word

Excel

Job description

Job Summary

The Drug & Alcohol Testing Program Specialist is responsible for the day-to-day management of our drug testing portal and administration of workplace drug and alcohol testing programs for clients. This position serves as the primary resource for clients regarding testing program compliance, random selections, portal administration, reporting, and testing process support. The role requires strong organizational skills, attention to detail, customer service, and preferably knowledge of DOT and non-DOT testing requirements.

Qualifications/Education/Experience:

Requirements

• State and Federal transportation experience is preferred
• Experience with managing drug and alcohol programs is preferred
• Ability to multitask and work under pressure
• High level of customer service skills is required
• Experience working with multiple companies and switching between them throughout the day

Skills, Specialized Knowledge and Abilities

• Must be highly organized and capable of managing a large, ever-changing, client workload
• Ability to learn multiple systems used to manage client data & services
• Ability to handle sensitive information and maintain a high level of confidentiality
• Able to meet deadlines, work independently without direct supervision, as well as in a team environment
• Excellent customer service, telephonic, electronic, and written communication skills
• Demonstrate ability to solve problems, analyze systems and data and suggest appropriate solutions
• Technical experience and proficiency with Microsoft Office products such as Outlook, Word, and Excel
• Use of standard office equipment

This job description is not intended to be all-inclusive, and the employee will perform other reasonably related business duties as assigned by the immediate supervisor and other management as required. Hybrid privileges can change with reasonable notice. Hybrid privileges can change with reasonable notice. Employees going through disciplinary action will temporarily lose their hybrid privileges immediately. These privileges will be returned at the managers discretion.